Senior Account Executive, State and Local Government

Genesys • MI

111d • $103,100 - $191,500

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Would you like to own driving revenue growth for the leader in Customer Experience for the State & Local Government market? Do you have the communication skills, sales methodology and forecasting rigor, commitment to pipeline and demand generation, business acumen, key relationships, industry experience, and technical background necessary to further the Genesys brand?

Requirements

• 8+ years of field enterprise sales and/or business development experience with a focus on State & Local Government AI, enterprise software, networking, infrastructure, customer experience, and/or cloud computing services.
• Understanding and experience with State & Local Government procurement and funding in direct and indirect models.
• BA/BS degree or equivalent experience.
• Proficiency with enterprise platforms including Salesforce (CRM), Clari or similar, Zoom, and others such as ZoomInfo, DocuSign, Workday, and Tableau.
• Demonstrated proficiency and adoption of MEDDPICC, Account Strategy Mapping, and Opportunity Plans.
• Must be based in region with the ability to travel at least 25% as needed.

Nice To Haves

• Technical sales and solutions background in customer experience, CCaaS, UCaaS, API's, infrastructure, AI, telecom, cybersecurity, etc.
• Demonstrated history of consistently exceeding sales quota.
• Experience selling to a variety of public sector agencies.
• Documented industry and customer network.

Responsibilities

• Drive revenue, market share, and exceed new pipeline targets in your defined geographic region.
• Effectively lead and manage active sales opportunities with prospects and customers with the Genesys Way of Selling (MEDDPICC).
• Understand acquisition and procurement rules and processes to guide new customers through buying.
• Accurately forecast and exceed monthly, quarterly and yearly revenue targets.
• Build, maintain, and iteratively evolve Territory Plans to crystallize and focus your strategy and priorities of work which align to Genesys’ strategic direction.
• Collaborate and build strategically with Genesys Partners, including our Value-Added Resellers (VAR), Integrator, AppFoundry, and Carrier channel partners.
• Regularly plan initiatives with internal partners to support your regional territory revenue growth goals.
• Develop and refine your ability to present a compelling business value proposition for your customers.
• Understand the business and technical requirements of your customers and help shape the direction of our product offerings.
• Collaborate with Genesys’ internal business partners to manage complex contract negotiations.
• Prepare and deliver business reviews to the senior management team on quarterly and yearly strategies.
• Accelerate customer adoption and ensure customer satisfaction in partnership with our Customer Success Managers.
• Become expert at positioning the business value of our Digital and AI portfolio.
• Build a strong working knowledge of customer mission and priorities by researching Modernization plans, IT strategic plans, IG and GAO reports.
• Become expert at aligning customer initiatives and priorities to Genesys capabilities.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees