Senior Account Executive, Pharmacy Services

Gallagher•Torrance, CA

1d•Remote

About The Position

Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers' compensation, loss control, financial services, and property & liability, Keenan is committed to delivering innovative solutions that protect and empower the communities we serve. As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive. The Senior Account Executive is responsible for both core (California) and commercial account clients in the Keenan Pharmacy Purchasing Coalition (KPPC). This includes clients participating in the KPPC via private-label programs across the country. Responsible for driving service excellence to their assigned portfolio of clients. Execute client strategy, deliver and communicate the effectiveness of Keenan Pharmacy Services, coordinate timely issue resolution and drive service excellence. Develop and maintain positive relationships with internal stakeholders, external clients and marketing partners to advance the KPPC growth and client retention strategy; have a clear understanding of client needs, goals and objectives, and provide strategic pharmacy management options in support of each; analyze pharmacy utilization data and provide clients with consultative solutions to manage and control costs. This is a remote position in the US.

Requirements

Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
1+ years supervisory experience.
Appropriate licensing as required.
Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills.
Comfortably engages others in consultative discussion.
Effectively manages/balances multiple and sometimes competing priorities.
Works in a self-directed manner.

Nice To Haves

Eight (8) years’ experience in Account Management or Service Delivery, including minimum of five (5) years in Pharmacy Benefit Management industry.
Life/Health Agent license.
Strong focus on book of business client satisfaction and client retention results.
Ability to manage projects.
Ability to travel.
Must be a self-starter, detail oriented, and possess excellent organizational and communication skills (verbal and written).

Responsibilities

Serve as the primary point of contact to manage client relationships, cross selling opportunities, and provide proactive consultation related to service opportunities.
Understand and follow through on technical issues related to KPPC and related benefit products.
Use consultative sales techniques to suggest new services and pharmacy products and make recommendations based on analysis of customer’s existing benefit plans, circumstances and needs.
Prepare and deliver client contracts/amendments for assigned book of business, ensuring all documents are fully executed in a timely manner.
Develop and maintain successful relationships with new and existing marketing partners.
Clearly communicate and promote the value of the KPPC.
Maintain thorough knowledge of KPPC and new benefit products.
Deliver informative, well-organized, accurate presentations.
Understand how to communicate difficult/sensitive information tactfully.
Communicate legislative changes related to pharmacy benefits.
Other duties as assigned.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program