Senior Account Executive (Market Access & Patient Support)

Citrus Health Group, Inc•Chicago, IL

21h

About The Position

Citrus Health Group is a new type of agency that brings an empathetic patient focus to the new product commercialization process. Citrus creates hand-picked teams that provide clients with scientific, clinical, pharmacologic, evidence-generation, pricing and reimbursement, market access, affordability, and patient support expertise and experience in their time of need. Client teams are built with talented experts who function as a fluid, agile, and highly energized team. We are passionate about science; our focus is to effectively communicate science in compelling and engaging ways to drive true value and enable patients to gain access to new medicines. We do so with the highest level of integrity and respect for the ethical nature of our business. We invite you to join our talented team of dedicated professionals, working closely together to provide the services our clients need, at the time they need them. We are driven by one word, RESPECT. We respect each other, we respect our clients, and we respect the professionals we work with on behalf of our clients. We value every team member and strive for an inclusive and collaborative culture that fosters the best in everyone. Senior Account Executive, Client Services – Payer Communications & Patient Support Overview The Senior Account Executive is a key day‑to‑day member of the client services team, supporting the execution of payer communications and patient support initiatives for pharmaceutical and biotech clients. This role helps manage project logistics, coordinate cross‑functional teams, and ensure high‑quality deliverables that advance access, affordability, and adherence goals.

Requirements

Bachelor’s degree in marketing, communications, healthcare, life sciences, or a related field.
Approximately 3–5 years of experience in healthcare communications, market access/payer marketing, patient support programs, or related agency/consulting roles.
Familiarity with basic market access concepts (coverage, reimbursement, prior authorization, appeals, copay/affordability programs, hub services) and interest in deepening expertise.
Demonstrated experience managing multiple projects simultaneously with strong organizational skills and attention to detail.
Strong written and verbal communication skills, including comfort taking meeting notes, drafting client emails, and contributing to presentations.
Ability to work collaboratively across cross‑functional teams, receive and integrate feedback, and manage deadlines in a fast‑paced environment.
Proficiency in Microsoft PowerPoint, Word, and Excel; comfort building and refining client‑ready slides and trackers.
Professionalism, accountability, and a proactive, solutions‑oriented mindset aligned with Citrus Health Group’s culture and values.

Responsibilities

Serve as a daily point of contact for client counterparts on assigned projects, managing status updates, meeting logistics, and follow‑ups.
Draft contact reports, recap emails, and action lists to document decisions and keep internal and client teams aligned.
Support development of project briefs and scopes of work based on client objectives, brand/access strategy, and guidance from senior account leads.
Help maintain strong client relationships by responding promptly, following through on commitments, and escalating issues appropriately.
Support the planning and execution of payer‑facing tactics (eg, payer decks, leave‑behinds, pull-through tools, reimbursement support materials).
Assist in the development and refinement of patient support communications (eg, hub enrollment forms, onboarding materials, adherence tools, affordability program communications).
Coordinate with strategy, medical, copy and creative teams to gather inputs, track review cycles, and ensure content reflects market access and patient support considerations.
Help QA deliverables for accuracy, completeness, and alignment with client direction, brand guidelines, and regulatory requirements.
Partner closely with project management to build and maintain timelines, track deliverables, and monitor dependencies across workstreams.
Track status of all assigned projects, proactively flagging risks, bottlenecks, and needed decisions to account and project leads.
Help manage MLR/PRC submission and approval processes by preparing materials, tracking versions, and capturing feedback.
Support adherence to internal processes, file‑naming conventions, documentation standards, and version control across projects.
Assist in the creation of estimates and budget trackers by compiling assumptions, hours, and out‑of‑pocket details.
Monitor hours for assigned projects, ensuring time is logged accurately and highlighting variances or scope creep to senior team members.
Help prepare documentation for change orders and revised scopes, including rationale, assumptions, and updated timelines.
Contribute to monthly/quarterly reporting and forecasting inputs for assigned accounts as requested.
Collaborate effectively with strategy, medical, creative, project management, and analytics partners to ensure cohesive, integrated deliverables.
Support preparation of materials for client workshops, strategic planning sessions, and brand/access planning discussions.
Contribute to new business and organic growth efforts by assisting with background research, competitive audits, and slide development.
Participate in team meetings and retrospectives, offering ideas to improve processes, tools, and ways of working.