Senior Account Executive, Enterprise

Genesys•New York, NY

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Senior Account Executive - Mid-Atlantic Genesys is seeking a Senior Account Executive in the Mid-Atlantic region (PA, DC, MD, DE, VA, NJ) to drive strategic revenue growth across a portfolio of large, complex enterprise customers and prospective new logo accounts. This role is responsible for owning executive relationships, leading transformational sales pursuits, and delivering multi-million-dollar outcomes for some of the world’s largest organizations. The ideal candidate brings deep enterprise sales experience, strong executive presence, and the ability to position advanced cloud and AI-driven solutions to solve complex customer challenges.

Requirements

Enterprise Sales Experience 10+ years of experience in direct enterprise sales, consistently closing large, complex deals ($1–5M+ ARR) with long sales cycles (6–24 months).
Demonstrated ability to lead end-to-end enterprise pursuits, including deal strategy, executive alignment, competitive positioning, commercial structuring, and close.
Strong experience in CCaaS, WEM, and CRM solution domains, with the ability to position platform-based, cloud-native solutions at enterprise scale.
Deep understanding of the AI-driven CX landscape, including Agentic AI, LLMs/LAMs, Virtual Agents, and Copilots, and the ability to connect technology capabilities to measurable customer outcomes.
Proven success developing and executing multi-year account strategies within complex enterprises.
Ability to build and sustain C-suite and senior executive relationships, align Genesys solutions to enterprise priorities, and drive both net-new and expansion opportunities through direct and partner-led motions.
Strong executive presence with the ability to lead C-level conversations, articulate Genesys’ strategy and differentiation, and influence complex buying committees.
Demonstrates high business and technical acumen, translating customer challenges into solution architectures and business cases that support transformation initiatives.
Ability to analyze market dynamics, customer signals, and competitive landscape to prioritize resources and maximize bookings.
Thrives in a team-selling environment, aligning diverse contributors around a unified account strategy and customer outcome.
Disciplined in the use of enterprise sales methodologies, including MEDDPIC, to qualify opportunities, manage risk, and drive predictable outcomes.
High attention to detail, operational rigor, and accountability in deal execution.

Responsibilities

Owns and drives revenue growth across a defined portfolio of large, complex Fortune 500 enterprise accounts, with accountability for multi-million-dollar annual bookings and long-range pipeline development.
Operates as the primary executive relationship owner within assigned accounts (mix of existing customers and new logos), shaping customer strategy and influencing enterprise-wide transformation initiatives.
Acts as a trusted advisor, advocating for customers while identifying opportunities for innovation and growth.
Data-driven approach to territory planning, pipeline generation, and forecast accuracy.
Experience leading cross-functional account teams, including solution consultants, enterprise architects, customer success, professional services, partners, and executive stakeholders.