Senior Account Executive, BPO Public Sector Sales

Genesys

21h

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Description Sr. Account Executive, BPO Public Sector Sales Genesys has forged a new market sector and we are seeking extraordinary Account Executives who can be the catalyst for our continued growth and success. With personal impact and gravitas, you will be comfortable around the C suite customers. With a consultative selling approach, you will be able to position the full Genesys portfolio to the customer without effort. We expect you to step into the customers shoes to help them see how they can reap the benefits our products will bring them. You can do this because you will have a deep understanding of industry drivers, challenges and expected business outcomes. Our Account Executives work cross functionally, and across regions if required. They orchestrate internal teams as well as partners along the Sales Process to ensure the customer is provided with effective and knowledgeable service. In this role, the primary responsibilities will include (but are not limited to):

Requirements

8+ years experience of software sales experience
Strong preference for Cloud sales
Familiarity and comfort with subscription sales
Proven success with working at C suite level
Track record of hitting your targets
Able to talk to sustained strategic account focus over a long complex sales cycle
BS or BA degree or equivalent work-related experience
Ability to travel up to 50%

Responsibilities

Taking appropriate actions to increase our net logos and winning Cloud business by meeting prospective customers, developing a deep understanding of their current and future environment.
Developing strategic account plans for your accounts and executing on the plans you have designed.
Effectively communicating Genesys strategic vision and unique capabilities to customers, connecting them to the customers’ business and shares a compelling plan on how Genesys can help solve the customers business challenges.
Pulling in overlay expertise to support value realization
Proactively identifying and managing customer concerns or risk to guide the customer to the best fit offer.
Helping to facilitate a smooth transition from pre-commit thru to implementation
Negotiating a financial win/win solution for the client and Genesys, to close the deal and strengthen the relationship for the future.
Maintaining a vibrant pipeline for consistent success, building new relationships, and maintaining longstanding relationships.
Advocating for the always upsell and cross sell opportunities with existing customers and be a Brand Ambassador for Genesys.