Senior Account Coordinator, &drop Brand Merchandise & Promotional Products
About The Position
The Sr. Account Coordinator is a developing professional who supports brand merchandise projects across various scales and types. They work closely with Senior Production Managers to execute project deliverables, manage vendor communications, and maintain project documentation. This role serves as a foundational position for learning the full lifecycle of merchandise project management while contributing to day-to-day operations under the guidance of senior team members. Sr. Account Coordinator is a detail-oriented, proactive learner who demonstrates strong organizational skills and a growing understanding of the promotional products industry. This role reports directly to the Senior Production Manager. At ADVOC8, we create experiences that build trust, shift minds and win hearts. Our special sauce? Chemistry, collaboration and an endless supply of curiosity. We're a team of strategic thinkers, creative problem-solvers, thoughtful storytellers and logistical magicians expertly bringing ideas to life from strategy and creative through to production and execution. We work with brands, nonprofits and associations to create experiences that make an impact. And we do this all in a flexible 'work from anywhere' environment where we celebrate differences and encourage each of our 'advocates' to bring their unique perspectives to the table each and every day. &drop is the brand merchandise and promotional products division of ADVOC8, serving major brand clients including Google, YouTube, TikTok, and PokémonGO. We specialize in strategic, creative merchandise solutions from complex event kits and experiential programs to comprehensive branded goods strategies. We're a boutique agency that thinks like a creative partner, not a commodity distributor.
Requirements
- 1–2 years of experience in project coordination, production, promotional products, or a related field, with exposure to vendor management and order execution
- Working knowledge of printing and decoration methods, vendor sourcing, and production workflows
- Experience with order management systems and e-commerce platforms (e.g., Shopify)
- Strong financial acumen, including comfort with pricing, margins, and sales math
- Proficiency in Google Workspace (Drive, Docs, Sheets, Calendar) and comfort navigating new systems and tools
- Highly organized with strong attention to detail and the ability to manage multiple projects and deadlines simultaneously
- Clear, professional communicator with strong written and verbal skills
- Proactive, resourceful problem solver who takes ownership and anticipates needs
- Self-motivated learner with a growth mindset and strong client-service orientation
- Aligned with and committed to ADVOC8's core values; represents them in daily work
- Better Together - Collaborative soul who's open to new ideas, sharing successes and being part of a team
- Level Up - High standards, never settling for the status quo or what we did last time
- Hustle Smarter - Entrepreneurial, roll-up-your-sleeves spirit, tempered by the courage to identify smarter ways of doing things
- Celebrate Differences - Highly empathetic personality who values individual perspectives
- Outcome Over Income - Extensive experience and demonstrated success in client relationship management
- Protect the Respect - Navigates conflict with an emphasis on transparency and diplomacy
- Engineer Exceptional Value - Inspired by outside-the-box thinking that yields outstanding ROI for our clients and projects
- Embrace Change - Recognize situations that require flexibility and craft creative solutions on the fly
Responsibilities
- Assist, and for small projects lead, the execution and tracking of brand merchandise projects from estimate through fulfillment, including estimates, sales orders, purchase orders, invoicing, and documentation
- Track deliverables against workback schedules, maintain project documentation, and capture action items from client and internal meetings
- Support product sourcing, vendor and decoration research, and pricing development by gathering quotes and organizing vendor information
- Coordinate with vendors on production updates, samples, order status, and maintain accurate vendor database records
- Review proofs, mockups, and production samples to support quality control
- Lead client communications for small projects and support larger projects under Senior PM supervision
- Coordinate with warehouse team on inventory management and fulfillment
Benefits
- Health Insurance: 100% coverage of base level medical insurance plus buy up options to meet the needs of you and your family
- Health Insurance: Dental and vision insurance
- 401k, FSA, and stipend for mobile phone usage
- Professional development and training reimbursements
- Flexible work schedule
- Unlimited vacation and personal time
- Paid parental leave and Grandternity Leave
- Fully remote company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
