Senior Account Coordinator

Alera Group-posted 16 days ago
$60,000 - $75,000/Yr
Full-time • Mid Level
Hybrid • Towson, MD
251-500 employees
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Alera Group is looking for a Senior Account Coordinator. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you! Alera Group was founded in 2017 and has grown to become the 14th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

  • Actively and regularly respond to client, carrier, and staff inquiries while being customer service focused and timely; work effectively and collaboratively with internal team members to handle requests in a professional manner
  • Collaborate closely with Account Managers; generate and share reports and other relevant information weekly or daily
  • Assist with open enrollment preparation and follow-up, provide backup to the receptionist, and provide support to other Account Coordinators
  • 1+ years of experience in an office/administrative environment required with previous work in the healthcare industry required
  • Great interpersonal skills with strong written and verbal communication skills
  • Experience providing high-quality customer service including enrollment/termination issues, claims, benefits administration, and billing issues highly preferred
  • Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
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