Senior Academy Manager - Global Risk Management (GRM)

Bank of America•Charlotte, NC

10d•$99,000 - $150,000•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Senior Academy Manager will have direct responsibility for leading Academy participants throughout their learning experience– including Onboarding, In Role Development, Mastery, Specialty, and Workforce Development programs. Develop Academy participant’s proficiency while closely partnering with field leadership and peer coach. Build Academy participant’s skill development through various learning modalities, skill builder activities, direct coaching and action planning. Demonstrate the principles of our client-centric strategy, by leveraging tools such as Voices, Life Priorities, Preferred Rewards and our One Team Strategy, etc. to drive appropriate behaviors. Identify behavior/proficiency gaps, role model/coach and develop action plans for on time completion of the program. Direct responsibility for partnering with field leaders to manage Academy participants throughout their career progression. This role will support the execution of Academy programs across all roles in Global Risk Management (GRM)

Requirements

Recent or prior experience in Financial Crimes and a strong understanding of Global Risk Management (GRM) as the second line of defense.
Proven ability to coach, manage, and develop by driving proficiency and business performance
Proven ability to diagnose root cause/skill gaps and develop and execute effective performance action plans to build skill/knowledge
Strong interpersonal skills, including the ability to easily engage others in dialogue, influence without direct authority, convey sincere interest in building/deepening relationships, and demonstrate a commitment to excellence
Effective communication skills (including verbal, non-verbal, written and presentation) and active listening skills, including the ability to influence virtually
Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed
Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce the enterprise risk culture
Strong organizational skills including the ability to manage multiple responsibilities and prioritize
Proficiency in computer skills and professional programs (for example, Microsoft Office), and perform administrative tasks without help of administrative assistant
Skills: Active Listening
Hiring and Onboarding
Influence
Learning Delivery
Presentation Skills
Coaching
Collaboration
Consulting
Oral Communications
Customer Service Management
Customer and Client Focus
Executive Presence
Leadership Development
Talent Development
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Responsibilities

The Senior Academy Manager will manage client groups across GRM with an initial focus on Global Financial Crimes (GFC). This includes consulting on performance gaps, providing onboarding support and new to role programs.
Leads management of programs and solution consulting for the client supported (GFC).
Partners with the GFC Performance Enablement team to close performance gaps related to regulatory actions.
Focuses on planning and support of delivery for client training and education programs
Supports design needs and execution, partners with centralized Design and Enablement teams to support development of content
Acts as primary point of content for the client and bringing enterprise learning resources to the client (such as Professional Skills events).
Collaborates across the Academy to identify process/program opportunities and share best practices to ensure a seamless Academy participant experience.
Adheres to our risk culture by enforcing internal and regulatory policies, procedures, and processes throughout Academy programs.
Assists in driving on time training completion and report the progress to client(s)
Drives a sense of urgency for program activities, communications timelines, process and procedures with Academy participants and leadership.
Manage internal audit and external regulatory requests by coordinating with stakeholders, interpreting requirements, and ensuring timely, accurate responses.
Other duties as assigned.

Benefits

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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