Senior Academic Records Program Coordinator

University of Texas at Austin

1d•$57,000•Onsite

About The Position

The University of Texas at Austin (UT Austin) is one of the largest public universities in the United States and is the flagship of The University of Texas System. UT Austin enrolls more than 52,000 students studying in almost 120 bachelor’s degree programs and more than 220 graduate programs across 18 colleges and schools. UT Austin is steadfastly committed to global engagement and is home to more than 5,600 international students and 1,500 international scholars from more than 130 countries, with more than 530,000 living alumni in 176 counties around the world. Texas Global advances UT Austin’s academic mission by leading, supporting, and coordinating the university’s international engagement efforts, fostering strategic partnerships on campus and abroad, welcoming a cadre of impressive international students and scholars to campus, and creating opportunities for students and faculty to engage with peers and institutions around the world. Texas Global is comprised of nine units, home to over 140 staff members, and continued growth of the organization is expected. The Senior Academic Records Program Coordinator provides advanced oversight of academic records and credit processing for education abroad programs. This position ensures accuracy, compliance, and consistency across complex credit evaluation and transfer processes involving multiple academic units. The role involves exercising independent judgment, interpreting institutional policy, managing escalated cases, and providing leadership, training, and supervision within the academic records function.

Requirements

Bachelor’s degree and five (5) or more years of progressively responsible experience in academic records, credit evaluation, or higher education administration; or a Master’s degree and three (3) or more years of relevant experience.
Advanced knowledge of academic records management, credit transfer, and policy interpretation.
Strong analytical and problem-solving skills.
Ability to exercise independent judgment in complex or ambiguous situations.
Demonstrated supervisory or team leadership experience.
Excellent written, verbal, and interpersonal communication skills.
High level of professionalism, discretion, and attention to detail.
Ability to manage multiple complex projects and competing priorities.
Proficiency in Microsoft Word and Excel, including data-supported reporting.
Equivalent combinations of education and experience may be considered.

Nice To Haves

Significant experience with credit transfer, course evaluation, and academic records systems in higher education.
Familiarity with University of Texas policies and procedures.
Advanced technical and analytical skills, including process automation and reporting tools.
Experience developing operational or statistical reports for leadership.
Prior supervision of full-time staff.
Background in international education or education abroad administration.

Responsibilities

Provides advanced-level oversight of campus-wide processes supporting education abroad course equivalencies and transfer credit.
Interprets and applies institutional policies, assesses risk, and recommends process improvements to ensure accuracy, compliance, and efficiency.
Coordinates with associate deans, directors, faculty leadership, and program coordinators across colleges.
Leads curriculum integration and policy-aligned initiatives in collaboration with Education Abroad leadership and campus partners.
Oversees and performs complex preparation, review, and validation of education abroad credit documentation in compliance with Education Abroad, Office of the Registrar, Undergraduate Admissions, and Graduate Admissions policies and procedures.
Conducts detailed audits of academic records, registration, and enrollment verification.
Analyzes and resolves highly complex, non-standard, and escalated credit transfer cases with minimal supervision.
Serves as the primary escalation point for academic records issues involving students, departments, and international partners.
Provides expert-level training, consultation, and support to faculty, academic advisors, and Education Abroad staff regarding education abroad credit, course equivalencies, and grade conversions.
Designs and delivers annual and ad hoc training for faculty course evaluators and professional staff.
Serves as a recognized subject-matter expert and campus resource on academic records and credit policy.
Prepares analytical reports and recommendations to support leadership decision-making and continuous improvement.
Manages and ensures the integrity of the My Credit Abroad database, maintaining and auditing more than 10,000 course equivalencies.
Analyzes data trends, identifies gaps or inconsistencies, and makes strategic recommendations for system enhancements, automation, and data governance.
Partners with technical and functional stakeholders to improve system functionality, reporting capabilities, and long-term sustainability of academic records systems.
Provides direct supervision of the administrative associate for academic records and student employees.
Leads recruitment, hiring, onboarding, training, and ongoing professional development.
Delegates work strategically, establishes priorities, monitors performance for accuracy and timeliness, and conducts performance evaluations.
Fosters a culture of accountability, continuous improvement, and high professional standards within the academic records team.