Bristol-Myers Squibb-posted 3 months ago
Full-time • Mid Level
Hybrid • Tampa, FL
Chemical Manufacturing

We are seeking a highly skilled Retirement Professional with a focus on 401(k) savings and retirement plan management. This position will play a crucial role in ensuring the efficient administration, compliance, and optimization of our 401(k) program. It offers a unique opportunity to contribute to the financial wellbeing of our employees while working in a dynamic and collaborative environment. Operational responsibilities include, but are not limited to, the operations, execution, administration, and operational communications of Bristol-Myers Squibb (BMS) benefits, including the 401(k) plan, Benefits Equalization Plan (BEP), and other retirement programs. Responsibilities include managing the implementation of new and modified 401(k) savings and retirement plans, covering processes, procedures, change management, system requirements, vendor requirements, and documentation. The position is also responsible for handling day-to-day operational activities, ensuring effective plan design implementation, streamlining processes, and maintaining adherence to regulatory and compliance requirements. Additionally, the role requires addressing, solutioning and resolving vendor issues, Tier 2 inquiries, escalations, ad-hoc inquiries, as well as ensuring the timely completion of audit requests and providing necessary information for compliance, audits, contract management, and governance. This role will partner closely with Total Rewards Strategy and Service Delivery Management Partners, People Services Capability Center teams (including Payroll), Third-Party Vendors, Legal, the Corporate Secretary's office, Compliance, and Finance. This position is integral to maintaining the integrity and efficiency of our retirement programs, ensuring they meet the needs of our employees and comply with all regulatory requirements.

  • Subject matter expert for all US/PR qualified and non-qualified savings and retirement plans - operations and regulatory environment.
  • Accountable for the delivery of excellent customer experience and monitoring trends and issues that may impact the employee experience with the plan.
  • Manages the operations and administration of the BMS US/PR Savings and Retirement Plans, including contributions, distributions, loans, withdrawals, vesting, payroll deductions, statutory and legal filings, coordinating with finance, tax, legal, internal and external auditors, and applicable vendors.
  • Ensures robust controls are embedded in each process and operating as designed; supports the implementation and adherence to SOX controls and compliance, audit activities as needed, ensures compliance for all plan documents and statutory requirements related to benefits, savings and retirement plans and programs operations.
  • Actively participates in the audit process and fulfills regulatory reporting requirements, including the non-discrimination testing, blackout restrictions and relevant financial reporting.
  • Liaises with third party vendor partners, payroll, and other teams, to promptly resolve operational and systems issues.
  • Documents and deploys processes for savings and retirement plan operations and service support, with process improvement and customer experience focus.
  • Participates in the design, development, testing and implementation of websites, enrollment tools, and other content and communication.
  • Responsible for development of functional requirements for savings and retirement plan integrations (files) between HR system, payroll system, benefits systems, ensuring data files are accurate.
  • Operationalizes the annual BEP/savings elections, annual additional savings contributions file, etc.
  • Acts as point of contact for escalation and resolution of Tier 2 queries, plan interpretation and appeals.
  • Responsible for ensuring internal processes are documented and updated versions are maintained.
  • Responsible for ensuring Knowledge Articles are updated and provide recommendations for content articles to resolve common questions.
  • Supports communicating change and develops and delivers ongoing learning/development of functional expertise of the extended People Services teams.
  • Collaborates with Benefit Operations teams in the implementation and standardization of operational changes, reports and interfaces to reduce costs and improve efficiency and client satisfaction.
  • 5-7+ years' experience in human resources service delivery, within operational/administrative areas in a highly matrixed, shared service environment, strongly preferred.
  • 5+ years of experience overseeing retirement plan administration, with a focus on 401(k) savings plans.
  • Strong knowledge of ERISA, IRS regulations, DOL guidelines and other relevant compliance standards.
  • Experience working with third-party administrators, recordkeepers and investment managers.
  • Demonstrated deep functional knowledge of US Savings and Retirement programs, trends, best practices and recent legislative and other changes, required.
  • Strong working knowledge and understanding of SOX controls as they relate to US Savings 401(k) plans operations and administration.
  • Experience with system integrations, reporting requirements and specifications to maximize integration process efficiencies, strongly preferred.
  • Demonstrated ability to influence stakeholders at all levels in the organization, preferably in a highly matrixed organization.
  • Demonstrated analytical abilities, attention to detail and the ability to successfully manage multiple competing tasks and priorities.
  • Experience coordinating large project plans using relevant tools and strong organization skills.
  • Knowledge and understanding of process flows, mapping and relevant tools.
  • Ability to work independently as well as collaboratively within internal and external team environments.
  • Advanced/expert level MS Excel, required.
  • BS, BA or graduate degree in business or equivalent experience.
  • Experience working with Workday, ServiceNow, ADP and vendor management.
  • Certified Employee Benefits Specialist (CEBS) or equivalent Industry designation, preferred.
  • Medical, pharmacy, dental and vision care.
  • Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP).
  • Financial well-being resources and a 401(K).
  • Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support.
  • Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year's holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility.
  • Parental, caregiver, bereavement, and military leave.
  • Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources.
  • Other perks like tuition reimbursement and a recognition program.
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