NM Seneca Case Manager #1768

Lakeview Health Services Inc.•Geneva, NY

6d•$18 - $23

About The Position

With the general oversight of the CSS Program Manager, works from a trauma informed care perspective to perform a wide range of recovery-based services including but not limited to counseling, support, advocacy, linkage, and coordination of services in a case management program for adults and children/youth with mental illness that do not have Medicaid. Individual should strive to create a healing environment that respects the perspectives and experiences of the individuals, families, staff and communities we serve by practicing safe, respectful communication as well as respecting individuals’ boundaries and differences.

Requirements

High School Diploma with two (2) years of relevant experience or an associate’s degree in human services or related field.
Valid NYS Driver’s License as driving is an essential function of this position.
Thorough knowledge of community services within service area; general knowledge and understanding of Mental Illnesses, Psychiatric Rehabilitation model and related issues; skills for independent living.
Use of contemporary office equipment particularly a computer with word processing, database and report generating software; to communicate effectively with diverse individuals and to record notes as needed; to listen, understand and appreciate the experiences of clients; to establish rapport and meaningful professional relationships; to negotiate, instruct; to manage and resolve conflicts; to provide positive role-modeling; to inspire respect, confidence and trust in clients and co-workers; to respect and maintain appropriate confidentialities; to effectively encourage clients toward greater independence and self-sufficiency; to perceive and describe changes in behavior; to generate and maintain accurate records and reports as required; to seek, accept, and learn from supervisor and peer feedback; to organize time effectively; to plan and implement strategies consistent with client needs and overall organization goals, objectives, and standards; to meet deadlines regularly.
Has a basic understanding of the importance of working from a trauma sensitive perspective.

Responsibilities

Interview, counsel, and assist clients with securing necessary services, living independently, and accomplishing their individual goals and objectives.
Develop and revise support services plans upon enrollment, review every 6 months, and following significant changes in functioning/life events, if applicable to the client’s needs.
Develop and maintain professional relationships with community services and service providers.
Provide assistance to clients with paperwork, transportation, recreation, etc.
Monitor client functioning and ensure timely communication with appropriate service providers.
Complete the DLA-20 assessment within 30 days of enrollment and minimally every 6 months after, if applicable to the client’s needs.
Complete documentation in an accurate and timely manner in accordance with organization policies.
Develop and maintain all records and reports as per organization policies and procedures
Attend necessary meetings both within the agency and in the community.
Work with both the adult and children & youth populations.
Coordinate and participate in weekly treatment team meetings.
Provide outreach calls and visits to high-risk clients.
Provide outreach calls and visits to clients not following through on appointments.
Gather collateral information to ensure collaboration and communication amongst team members.
Make calls to collaterals to discuss client concerns and updates.
Assist in coordination of urgent medical assessments for those who are not lined with a primary care physician (PCP)
Assist in linkages to local Federally Qualified Health Centers (FQHC)
Assist in coordination of transportation
Ensure timely follow up with PCP
Conduct home visits to evaluate home environment when there are concerns for safety/self-care
Assist with linkage to benefits to include but not limited to:
Medicaid/Medicare
SSI/SSD
Public Assistance
Link individuals with community resources
Ensure “warm hand off” when making referrals to other services
Utilize service dollars (when available) to assist eligible individuals (SMI) in gaining access to or supporting participation in services where there is no other means of support for that access or participation
May assist in transporting clients to urgent services as needed.
Effectively utilize Microsoft Office applications, navigate the internet, utilize program software and electronic health records for documentation
Obtain/maintain CANS-NY certification. (Ontario County)
Conduct CANS-NY assessment upon enrollment and minimally every 6 months after.
Complete DLA-20 assessment at enrollment and minimally every 6 months after
Complete Individualized Service Plan upon enrollment and every 6 months after, after completion of the DLA-20
Develop crisis and emergency plans.
Utilize CAIRS system for required documentation of children & youth served (Ontario County).
Work collaboratively with LGU/SPOA.
Complete duties in accordance with the guidance issued by the Office of Mental Health specific to C&Y Health Home Non-Medicaid Care Management.