Sen Service Technician - DISPATCHED FROM HOME

About the position

The Senior Service Technician is responsible for repairing and reconditioning equipment in the Market Center and/or customer locations. Responsible for installation of equipment at customer accounts and is responsible for diagnostics of mechanical, electrical, and plumbing problems and takes corrective action. Provides customer assistance in resolving customer questions, problems, or complaints regarding equipment. This is a senior role; therefore, this person will be able to assist others with troubleshooting.

Responsibilities

• Calls on customers as assigned by Service Manager or General Manager to investigate operating difficulties of equipment.
• Diagnoses problems and determines reasons and the nature of correction.
• Makes repairs or adjustments to equipment to return the equipment in working order.
• Cleans and maintains equipment on location including exchanging decanters and cleaning brewers.
• Documentation including verification of the closing calls, invoice completion, asset verification and any required customer documentation.
• Repairs and refurbishes equipment in the Market Center; maintain spare parts levels.
• Ability to accurately capture work completed in company provided mobile device.
• Maintains a good working relationship and liaison with customers to maintain a positive image of the company and product.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys, and installations.
• Maintains service area and vehicle in a clean and organized condition.
• Follows company guidelines on safety and operates vehicle(s) in a safe manner.
• Completes weekly Driver Report and follows guidelines in the Fleet Manual.
• Follows all safety standards and policies set by manufacturers and company.

Requirements

• High School Diploma or equivalent required.
• Working knowledge in repairing small electrical appliances.
• Willing to learn how to connect equipment to water sources, add additional lines and drainage when necessary.
• Must be willing to learn how to work with copper, braided, and pex lines. This skill is normally developed through six months to one year of experience in equipment service operations or through vocational training.
• The ability to read and write in English is required.
• Must also possess effective communication and customer service skills.
• Incumbent must have an acceptable driving record and a qualified driver's license.