Semiconductor Field Service Technician III

ESRhealthcare•Manassas, VA

12d•Onsite

About The Position

Are you seeking an opportunity to work with today's most advanced thin film processing tools? Anelva tools have been delivering cutting edge performance in thin films deposition (PVD) and enabling our customers to manufacture the most advanced hard disks and volatile memories/nonvolatile memories. We have an exciting opportunity in Manassas, VA to directly interface with customers to support their Anelva equipment in the field, which includes installations, preventive maintenance, troubleshooting, and repairs. The Semiconductor Field Service Technician III (Technician, Engineering III) performs technical support of high vacuum PVD equipment and related robotics. The individual must understand and have experience with vacuum technology, general practices, and procedures in the semiconductor industry and successfully perform field service duties in customers clean room. Position provides on-site and on-call technical support, which may require off shift work. This position requires full-time presence at your assigned office(s)/worksite(s)/territory. This position will require travel to Japan for the first 3-6 months for training. Responsible to monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time Troubleshoot hardware and software related issues and implement solutions Collect data for software related issues and discuss with headquarters in Japan Accurately document all maintenance activity and provide field service reports Install equipment control software and maintain record of software revision history Participate in the installation of equipment at customers' sites Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work Provide training and assistance to customer engineering team Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees, Escalate serious or complicated repair problems to senior level team members Please note this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19

Requirements

HS diploma, GED or equivalent experience required plus 2-4 years of related experience
Minimum of 2 years of experience working on vacuum equipment preferred.
Multi chamber cluster systems and robotics experience are highly preferred
Ability to understand electrical and mechanical drawings to troubleshoot problems.
Experience with PLC and other software applications is a plus
Ability to work independently following initial training and 3-6 months of on-the-job training
Must have analytical skills for problem analysis and resolution
Decide on problem solving road map and follow methodical means to resolution
Decide and recommend spare and consumable parts for PMs and repairs
Job will require international travel for training
Domestic and international travel required (must have up-to-date travel documents).
Valid driver's license and acceptable driving record necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies
Position may require ability to work flexible shifts
Requires ability to lift approx. 50 lbs.
Substantial amount of standing, walking, typing, grasping, talking and hearing.
Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder.
The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
Working primarily in a cleanroom environment (wearing full clean room suit, facemask, gloves, safety glasses)
The work Environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways.
The work environment may include working in highly time sensitive situations requiring quick resolution including equipment problems.

Nice To Haves

Bilingual Communication skills helpful but not required. (Japanese/English)

Responsibilities

Monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time
Troubleshoot hardware and software related issues and implement solutions
Collect data for software related issues and discuss with headquarters in Japan
Accurately document all maintenance activity and provide field service reports
Install equipment control software and maintain record of software revision history
Participate in the installation of equipment at customers' sites
Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work
Provide training and assistance to customer engineering team
Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees
Escalate serious or complicated repair problems to senior level team members