Selling Supervisor - Margiela, Woodbury

Otb S.p.a.

283d • $19 - $20

About The Position

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance. John Galliano was named Creative Director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. Whilst developing his own vision for the house, John Galliano has entirely respected the Martin Margiela state of mind, creating a fascinatinganic process. In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage. The Supervisor assists the management team in their effort to achieve store sales and maximize profitability through the effective management and supervision of the store team and the implementation of company programs, policies and procedures. The Supervisor takes a proactive approach to the business trends and needs; she/he acts as a positive role model to store personnel, representing and supporting the brand and values. The Supervisor is responsible for continuously improving and developing specific supervisory skills by taking ownership of responsibilities (visual/merchandising/operations) assigned by the Store Manager. In the absence of the Store Manager or Assistant Store Manager, the Supervisor temporarily assists with store management responsibilities, making short-term decisions.

Requirements

• 2+ years experience in a client-driven environment in lead sales or supervisory role.
• Leadership skills.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Highly organized with exceptional time-management skills.

Nice To Haves

• 4 year degree and/or equivalent combination of work and experience.
• 3+ years supervisory experience.
• Experience in luxury or high-end, client-based environment.

Responsibilities

• Assists the management team in their effort to meet store sales and target goals.
• Maximizes profitability through optimization and controlling of expenses.
• Reaches the achievement of Key Performance Indicators.
• Provides strong customer service skills to ensure courteous and precise customer satisfaction.
• Maintains strong organizational skills, multi-tasking and prioritizing capabilities.
• Follows up with clients through telephone calls, letters, cards and special announcements.
• Keeps a book of clients including sales records, preferences, and life events.
• Aligns with style and qualitative standards of the Brand throughout Sales and post-sale process.
• Collaborates with colleagues to achieve business objectives.
• Keeps up-to-date regarding fashion trends and monitors competition.
• Demonstrates, recommends and styles the products available.
• Schedules client appointments and pulls merchandise for clients in advance.
• Ensures customer loyalty by collecting customer information and entering it into the database.
• Assists the management team in organizing training for store employees.
• Maintains high training standards.
• Communicates strengths and areas of development for store personnel to management.
• Promotes a positive, professional and sales-oriented environment.
• Assists in assigning workload appropriately among store employees.
• Organizes and leads store meetings as directed by the management team.
• Monitors store merchandise standards and needs through reports and feedback.
• Communicates product needs and quality issues to Store Manager.
• Ensures visual merchandising guidelines are implemented effectively.
• Minimizes stock loss by implementing and executing all control Policies and Procedures.
• Informs store personnel about local health and safety laws.
• Maintains safe working conditions for employees and customers.

Benefits

• $19-$20 per hour salary range.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed