Selling Supervisor, Boston

Evri • Boston, MA

112d • $25 - $28

About The Position

The Hermès Boston Boutique opened in 1988 and focuses on providing extraordinary service to clients as a part of the Northern Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. The primary responsibilities of a Selling Supervisor are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique. All other duties as assigned by the supervisor.

Requirements

• 2 years of experience in selling and/or supervisory capacity.
• Experience in a luxury environment preferred.
• Strong relationship development and impeccable communication skills.
• Even-tempered with ability to continuously multi-task.
• Self-starter and able to work independently while balancing collaboration with a team.
• Strong organizational skills.
• Open availability to accommodate needs of the business.
• Ability to lift between 0-25 lbs. without assistance.

Responsibilities

• Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
• Organize and prioritize workstation and selling floor to support the sales effort; ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times.
• Maintain selling floor merchandise standards, straightening, filling in, and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
• Support all areas of merchandise flow, including replenishment, physical AES tagging, ticketing, etc.
• Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files, SKUs, monetary payment and client verification.
• Partners with management on POS decisions and preparation of opening and closing procedures.
• Responsible for the opening and closing of daily till and ensuring assets are properly monitored and reported.
• Approval of returns and exchanges.
• Ensure key log controls are maintained daily in partnership with AP.
• Practice appropriate AP techniques and follow all guidelines for key control and merchandise security.
• Consistently provide high levels of service to our clients within the Hermes standard of services.

Benefits

• $25.00 to $28.00 per hour based on job, location, and experience.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services