Selling Lead - Full Time

Belk•Zebulon, NC

12d

About The Position

At Belk we have a vision to reimagine the shopping experience. As a Selling Lead, you will drive sales, ensure a consistent customer experience, maintain presentation and safety standards, and resolve customer concerns. You will partner with management closely to ensure our team of associates cares for our customers in an environment where we thrive by winning together. You are empowered to do the right thing. We believe all goals can be achieved through growing outstanding teams!

Requirements

Experience in retail preferred
Retail or customer service management
Excellent communication skills
Physical Ability to use computer keyboard, standard telephone and other related business equipment
Must be able to lift up to 40 lbs.
Ability to push / pull receiving equipment weighing up to 500 lbs. such as rolling flats, z-racks and pallet jacks
Ability to stand for long periods of time
Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place Items on floor, shelves, racks and hooks
Ability to work at a safe and steady pace

Nice To Haves

High School Diploma or GED equivalent
Experience in retail preferred

Responsibilities

Care for our customers: Be friendly and role model behavior on the sales floor
Selling and servicing our customer comes first; any task is interruptible
Build a connection with our customers through suggestive selling
Be comfortable with technology to provide a seamless Omni shopping experience
Meet or exceed solicitation goal for Belk Credit Rewards program
Train associates about store assortment and inventory available through Omni resources/belk.com
Resolve customer service issues quickly and efficiently
Supports Store Management with coordination of the daily operations of the store including merchandising new product to the floor
Work proactively with others to maintain visual and merchandising presentation standards to ensure a seamless customer experience
Ensure the timely floor setup, including signage, for promotional and seasonal business activity
Do the right thing: Role model adaptability to change
Maintain a welcoming and friendly attitude toward associates and customers
Role model best practices in selling behaviors, merchandising process, and pricing procedures to ensure a seamless customer experience
Maintain a safe shopping and working environment by ensuring associates use safety equipment in accordance with OSHA regulations
Open and close the store, including weekends
Grow outstanding teams: Model customer service behaviors as well as coach in the moment to customer service behaviors
Drive customer service during assigned shifts by celebrating wins in the moment and communicating further coaching needs to management team.
Train new associates using Onboarding Guides and best practices to ensure new associate understands their roles and responsibilities
Lead floor presentation adjustments in anticipation of new product
Teach associates to present merchandise consistent with merchandising standards
Lead floor replenishment and use discretion to tailor standards to store needs
Other duties as assigned: Open and close the store, including weekends.
Follow all Cash Office and Asset Protection procedures for opening and closing the store
Remain current on all company policies and ensures that all policies, standards, and procedures are maintained and followed in a consistent manager