Selling Guide Contact Center Senior Associate
About The Position
Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will work in a contact center and serve as a subject matter expert, responding to customer Selling Guide inquiries. Your role is to provide timely guidance and risk mitigation assistance, enabling customers to better understand Fannie Mae’s guidelines as they originate mortgages. Additional responsibilities include contributing to selling policy, monitoring organizational risk, coordinating selling policy risk mitigation activities, and providing guidance and support to other groups. THE IMPACT YOU WILL MAKE The Selling Guide Contact Center Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Provide timely assistance and support, primarily by phone, for selling policy inquiries Monitor, identify and provide guidance to mitigate selling policy risks to a customer, group or organization Coordinate selling policy risk activities across groups Analyze selling policy risks and collaborate with team to develop solutions Partner with customers, teams and business groups on selling policy risk mitigation strategies Implement plans or decisions to avoid selling policy risks or mitigate their impact
Requirements
- At least two years of relevant experience
- Data Analysis
- Gap Analysis
- Governance and Compliance
- Skills Impact and Risk Assessment
- Policy Creation
- Risk Assessment and Management Skills
- Risk Mitigation
- Policy Analysis
- Problem Solving
- Excellent verbal communication skills
- Experience using Desktop Underwriter
- Skilled in Excel
- Experience using Salesforce CRM
- Bachelor's Level Degree
Nice To Haves
- Bachelor’s degree or equivalent
Responsibilities
- Provide timely assistance and support, primarily by phone, for selling policy inquiries
- Monitor, identify and provide guidance to mitigate selling policy risks to a customer, group or organization
- Coordinate selling policy risk activities across groups
- Analyze selling policy risks and collaborate with team to develop solutions
- Partner with customers, teams and business groups on selling policy risk mitigation strategies
- Implement plans or decisions to avoid selling policy risks or mitigate their impact
Benefits
- As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
