Selling Flex Associate
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About The Position
As a Sales Associate at Belk, you will play a crucial role in delivering exceptional customer service and creating a positive shopping experience for every customer. Your passion for retail and fashion will shine through as you engage with customers, adapt to changes in the retail environment, and continuously seek to learn about Belk's diverse merchandise offerings. You will utilize industry technology to enhance your selling skills and improve customer interactions, ensuring that each customer feels valued and appreciated. Your primary responsibility will be to provide outstanding customer service by proactively greeting and engaging customers with warmth and enthusiasm. You will support the store in meeting or exceeding its customer service goals, handling transactions in a professional and friendly manner, and thanking each customer by name after their purchase. Demonstrating initiative is key; you will offer assistance without being prompted and employ suggestive selling techniques to enhance the shopping experience. Meeting or exceeding goals related to the Belk credit Rewards program and Clienteling will also be part of your role. In addition to customer service, you will be expected to continuously learn and innovate by utilizing mobile devices and digital technology to complete sales and enhance the customer shopping experience. You will familiarize yourself with the store assortment and inventory available both in-store and online, using the Belk App and website to assist customers effectively. Focusing on results is essential, as you will strive to meet personal sales goals, increase units sold per transaction, and identify ways to reduce shrinkage in your area. Maintaining a professional appearance and adhering to Belk's dress standards is important, as is supporting the Operations Team in ensuring that new merchandise is unpacked and displayed promptly. You will follow established procedures for inventory control, markdowns, and other systems, while also complying with store policies regarding attendance and responsibilities. Flexibility in accepting additional duties during busy times will be necessary, as will assisting Operations teams with non-sales duties as assigned by the Sales Team Manager.
