About the position
A Belk Sales Associate provides outstanding customer service to each and every customer, displays a passion for retail and fashion, adapts to change efficiently, continually seeks to learn about Belk's merchandise, has an awareness of industry technology, and displays the ability to use technology to enhance core selling skills.
Responsibilities
- Proactively greet and engage customers warmly and with a smile.
- Support the store to meet or exceed its customer service goals.
- Handle each customer transaction in a professional and friendly manner.
- Thank each customer by name following a purchase.
- Offer assistance to the customer proactively and without prompt.
- Use suggestive selling techniques with all customers.
- Meet or exceed solicitation goal for Belk credit Rewards program.
- Meet or exceed Clienteling goals, where applicable.
- Understand Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com.
- Use Mobile Devices to complete a sale (where applicable).
- Use Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience.
- Use the Belk App and inform customers about the Belk App to enhance their shopping experience.
- Use the Belk website to look up merchandise and complete in-store orders for customers.
- Meet or exceed personal sales per hour goals.
- Increase units sold per transaction by recommending products to customers.
- Identify and reduce shrinkage in area.
- Work professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks.
- Maintain Belk professional dress standards and appearance.
- Maintain floor and stock areas consistent with store standards.
- Support the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner.
- Follow the ROCC the Dock process.
- Ensure timely set-up including signage for promotional events.
- Follow procedures for all systems including counts, markdowns, re-tickets and inventory control.
- Comply with store policies including, but not limited to those concerning attendance and tardiness.
- Accept additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager.
- Assist Operations teams with all non-sell duties as assigned by Sales Team Manager.
Requirements
- No education requirement.
- Experience in retail preferred.
- Excellent communication skills.
- Ability to use and learn industry technology preferred.
