Selling Associate

Saks OFF 5TH•Potomac, MD

20h

About The Position

Saks OFF 5TH is the premier online luxury off-price destination. Through its website and app, Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices. The company is reimagining traditional off-price with a digitally-native model focused on customer experience. What This Position Is All About: Imagine helping others through their unique journey of style day to day while working with some of the most coveted luxury fashion brands on the market. We are seeking a dynamic, energetic, and dependable associate with an eye for style and a continuing drive to meet and exceed expectations. As a Sales Associate, you will play a vital role in creating a memorable customer experience and upholding our reputation as the premier luxury-value destination. Directly impact our business by building your unique presence as a style advisor and finding creative ways to entice our customers to return for a personalized shopping experience. Become an expert within the off-price luxury market by staying up-to-date on product knowledge and become the driving force behind our sales by enhancing the Saks OFF 5TH clienteling experience. If you are a natural at building relationships, have an eye for style, and possess an engaging and upbeat personality - this is definitely an opportunity for you to shine! Who Are You: Customer champion who provides a personalized shopping experience Driven sales professional who meets and exceeds performance targets and upholds service standards Passionate and enthusiastic fashion expert with an outstanding work ethic Natural problem-solver who contributes to a collaborative work environment that encourages creative thinking and innovation Expert communicator with the special ability to build strong internal and external relationships

Requirements

High school diploma or equivalent
Experience in a retail, customer service, or sales environment
Proven sales track record and results driven mindset
Competitive drive and entrepreneurial confidence to succeed
Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships
Thorough knowledge of the fashion industry and a passion for sharing your expertise
Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer’s eyes
Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers
Flexibility to work evenings, weekends and public holidays

Responsibilities

Recommend, select, and help locate or obtain merchandise based on customer needs and desires
Be familiar with store inventory to provide customers with best product knowledge
Consistently greet customers and educate them on current promotions
Foster repeat business by building relationships with customers and promoting Saks credit card
Efficiently and accurately process sales transactions using the POS register system and adhere to checkout standards
Resolve customer issues through aligning to the core values of trust, integrity and respect
Achieve individual and store goals for sales, customer acquisition and loyalty program participation
Participate in the ongoing maintenance of the selling floor and fitting rooms, including re-sizing of fixtures, putting go-backs away, executing markdowns, and signing fixtures and windows where needed
Complete the markdown process with urgency and accuracy in accordance to company standards
Participate in store programs and selling events
Maintain the proper display of merchandise in the store, ensuring they comply with brand standards
Adhere to Asset Protection control and compliance procedures
Support the store’s shortage and theft awareness program through reporting methods provided by the company
Efficiently complete tasks or special projects assigned by store leadership