Selling and Support Captain, St Clair Square - Full Time

Macy's • Fairview Heights, IL

13h • Onsite

About The Position

Macy’s is more than just a store; it's a story that has captured the hearts and minds of America for over 160 years, known for innovations, traditions, inspiring stores, and irresistible products, including iconic events like the 4th of July Fireworks and the Thanksgiving Day Parade. As a Selling and Support Captain, you will serve as an advocate for the customer and a role model for colleagues, specializing in customer satisfaction, merchandising, and building brand loyalty. This role drives results through promotional and Omni selling initiatives and involves communicating expectations and priorities to colleagues under the supervision of a People Leader. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Joining Macy's offers unique opportunities to be part of memorable moments, whether helping customers, streamlining operations, enhancing online experiences, or designing parade balloons.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Proficient in communicating effectively with customers and providing clear direction to colleagues
• Self-starter in adapting quickly to changing customer expectations and needs
• Resourceful and able to adapt quickly to changing priorities and deadlines
• High school diploma or equivalent

Nice To Haves

• 1-2 years of direct retail experience preferred

Responsibilities

• Fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service, based on Captain assignment.
• Lead colleagues in the execution and completion of assigned tasks.
• Role model and provide fast feedback on how to make every customer experience outstanding.
• Ensure high-level of customer service through problem-solving and customer-focused resolutions.
• Enhance the in-store customer experience by promoting our Macy's mobile app.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
• Perform store opening and closing procedures, including accessing alarm system and settling the registers.
• Lead and participate in the adherence to our best in class merchandise standards.
• Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Build community by joining one of our Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees