Selling and Support Captain, La Plaza Mall - Full Time

Macy's • McAllen, TX

393d

About The Position

As a Selling and Support Captain at Macy's, you will serve as an advocate for customers and a role model for colleagues, focusing on customer satisfaction, merchandising, and brand loyalty. This full-time position involves driving results through promotional and Omni selling initiatives while supporting the team under the supervision of a People Leader. Opportunities for advancement include roles such as Personal Stylist or Sales and Customer Experience Manager.

Requirements

• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent.
• Proficient in communicating effectively with customers and providing clear direction to colleagues.
• Flexible availability, including days, evenings, weekends, and holidays with regular attendance and punctuality.
• Self-starter in adapting quickly to changing customer expectations and needs.
• Resourceful and able to adapt quickly to changing priorities and deadlines.

Responsibilities

• Fulfill customer orders, merchandising, processing new products, or supervising the selling floor to deliver exceptional customer service.
• Lead colleagues in the execution and completion of assigned tasks.
• Role model and provide fast feedback on enhancing customer experiences.
• Ensure high-level customer service through problem-solving and customer-focused resolutions.
• Promote the Macy's mobile app to enhance the in-store customer experience.
• Meet with People Leaders to plan and monitor total store activities.
• Provide continuous feedback to People Leaders to drive a positive customer experience and improve processes.
• Perform store opening and closing procedures, including accessing alarm systems and settling registers.
• Lead adherence to best-in-class merchandise standards.
• Educate colleagues on point of sale technology and applications to assist in selling and fulfilling customer orders.

Benefits

• Coverage across medical, dental, vision, and retirement.
• Employee Assistance Program (mental health and financial literacy resources).
• Fully-Funded education benefits may include 100% of tuition, books, and fees.
• Merchandise discounts.
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED
• Number of Employees: 10,001+ employees