Seller Partner Manager

1stdibs.com•New York, NY

2d•$69,000 - $78,000•Remote

About The Position

1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and engage with top sellers from around the world. We encourage our shoppers to interact with sellers throughout all stages of the transaction, including item inquiries, price negotiations and customization requests. At 1stDibs, our sellers are our strategic partners, and this job is a critical part in building and maintaining these important relationships. We are looking for a highly motivated, organized, and resourceful individual to join as an Account Manager. The ideal candidate must be an advocate for our sellers, have experience with luxury brands/products, be a quick-thinking problem-solver, and be a patient, collaborative team member. This person must love working with people to build and maintain accounts and must be able to remain professional and helpful under pressure. We pride ourselves on being the best Marketplace for one-of-a-kind designer furniture, bringing history, creativity, class, and sophistication to our clients' spaces.

Requirements

You have 1+ B2B account management, business development or sales experience
You have superb attention to detail and organization
You have a proven track record of meeting and exceeding KPI/quotas
You have excellent writing, speaking, presentation, and computer skills, including MSOffice or GoogleSuite; ability to articulate ideas clearly and appropriately based on the audience
You have the ability to multi-task and work well in a self-directed, fast-paced environment where priorities change quickly
You have demonstrated the ability to influence internal and external decision makers

Nice To Haves

Experience working in e-commerce companies
Knowledge of and experience with sellers and luxury products
Salesforce.com proficiency

Responsibilities

Act as the key link between sellers and 1stDibs, manage expectations, and educate sellers on how to use the 1stDibs platform successfully
Develop and maintain excellent relationships with new and existing sellers, including proactively delivering feedback and best practices
Identify opportunities and implement strategies to help increase seller success; meet or exceed KPIs related to seller satisfaction and growth
Drive seller satisfaction by delivering excellent service in all seller interactions
Understand and devise methods of tracking and meeting the needs of our audience and seller; keep current on the competitive landscape
Develop deep subject matter expertise on seller products
Play an instrumental role in ensuring that 1stDibs maintains its integrity by influencing the merchandising and inventory mix of our verticals
Aid in explaining and enforcing 1stDibs' internal policies

Benefits

Competitive medical/dental/vision benefits, including a $0 single medical plan, with HSA employer contributions. Health plan includes gender affirmation and infertility care.
We are flexible with our PTO. We generally expect employees take around 15 days/year.
All employees enjoy ownership in 1stDibs in RSUs, through new hire grants, and/or annual refresh grants, if eligible.
The choice to work in our New York headquarters, with monthly in-office meals and mixers, and happy hours, and/or the option to work completely remotely. We truly prioritize flexibility for all employees.
Fully paid wellness benefits, including One Medical membership and WellHub.
Fully paid parental leave, leave to care for a family member, and bereavement leave, including reproductive loss.
Company match of donations to 501c3 charities, up to $250/year.
Full benefits package includes FSA, life and disability insurance, EAP, commuter benefits, and more.

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