Self-Sufficiency Coordinator

Impact Community Action•Columbus, OH

About The Position

Works with individuals participating in the Empowerment Services department with full scope of programming. Coaches, mentors, facilitates and case manages to assist individuals set employment-related goals and address barriers to employment within the scope of the Agency's policies, procedures, and budget. Learns of available resources and employment opportunities. Helps clients establish and Individual Employment Plan (IEP) and follows up to ensure implementation.

Requirements

Associate Degree in Social Work or related field or equivalent knowledge/experience
Four years' experience in a position with responsibility for providing and/or coordinating supportive services to help individuals reach their goals
Client support practices
Knowledge of related services for individual support
Knowledge of job skills and local hiring markets
Knowledge of developing teaching aids
Knowledge of client services, coaching and training practices
Knowledge of practices in serving and working with hard-to-place individuals
Integrity and Trust
Action Oriented
Drive for Results
Interpersonal Savvy
Decision Quality
Problem Solving
Process Management
Customer Services
Innovation
Verbal, Written Communication Skills
Technical Skills (e.g. PC applications)

Responsibilities

Facilitates intake and assessment phases of the employment-centered case management process
Facilitates the individual's involvement and participation in the creation and implementation of an Individual Employment Plan (IEP), ensuring that individuals understand the complete case management process
Assists the individual to identify and overcome barriers to employment
Makes and facilitates referrals for individuals to internal and external resources as needed to implement their IEPs
Establishes a positive and productive working relationship with individuals from various backgrounds
confirm schedule and classroom reservations for training cohorts
Track SSMD funding, process client assistance requests, and weekly stipend PA's
Collaborate with management to develop and implement outreach programs and activities that are consisten with enrollment goals
Collaborates with management to set goals and develop strategies to meet CSBG and other funder's enrollment goals and objectives
Assesses enrollment and retention trends and results
Creates and maintains case files (in accordance with protocol) on each customer/participant
Prepares and submits weekly, monthly, and quarterly reports that track the progress of participants
Prepares Financial Assistance Requests as required for the delivery of financial assistance to reduce or eliminate barriers to employment
Inputs individual activity/data into the OCEAN system and other organization systems as requested
Supports constituents by assisting with resume creation, mock interviews, and other coaching sessions and activities
Identifies employer or participant concerns and resolves potential problems without intruding on the employer/supervisor relationship
Travels to conduct training and/or site duties to maintain client's job
Collects and maintains documents, including pay stubs, to support employment verification
Completes and submits all required CSBG and other funding source reporting forms, including hours worked in a timely manner
Represents Agency in a courteous and professional manner at all times
Other duties as assigned