Self-Storage Property Manager

Spartan Investment Group•Palatka, FL

1d•Onsite

About The Position

The mission of the Property Manager is to drive property performance through exceptional customer service, operational excellence, and proactive property care. Based in Palatka, FL, this role supports occupancy and revenue growth by delivering tailored storage solutions, maintaining a clean, safe, and visually appealing facility, and ensuring all interactions reflect the FreeUp Storage brand. By balancing front-line customer engagement with hands-on property upkeep, the Property Manager plays a key role in creating a best-in-class experience for tenants and the surrounding community.

Requirements

Possess a valid driver’s license, insurance, and reliable transportation.
High school diploma required.
1-3 years of relevant work experience in a customer facing environment, with day-to-day management responsibilities.
The ability to work well and perform duties independently and in a team setting.
Possess a working knowledge of computers and applications such as Microsoft and Outlook. etc.

Responsibilities

Conversion Rate Success: Consistently maintain a 75%+ conversion rate from leads and reservations to move-ins each month through effective customer engagement and follow-up.
Occupancy and Revenue Growth: Achieve and sustain 90%+ occupancy at the facility and drive month-over-month revenue growth by executing sales strategies, pricing optimization, and proactive retention efforts.
Delinquency Management: Keep monthly delinquency at 3% or less through timely follow-up, clear communication, and consistent enforcement of payment policies.
Property Protection and Auto-Pay: Maintain at least 80% customer enrollment in the Property Protection and Auto-Pay programs by effectively communicating program benefits.
Customer Experience Excellence: Maintain an average customer satisfaction score of 4.7/5 or higher on reviews or internal surveys by delivering a consistently positive, customer-centric experience.
Facility Maintenance and Audit Readiness: Complete 100% of weekly facility inspections and routine maintenance tasks, maintaining audit readiness and ensuring safety, cleanliness, and functionality at all times.
Local Marketing Execution: Conduct at least 2 grassroots marketing or community engagement activities per month, including event participation, partnerships, or local outreach to promote brand awareness and lead generation.
Accurate Record-Keeping: Maintain 100% accuracy in digital records and tenant documentation, with zero compliance or audit issues through consistent updates and system usage.