Self-Pay Specialist - Requisition #604932

Oaklawn Hospital • Marshall, MI

112d

About The Position

The self-pay specialist will provide follow-up and collection efforts on all self-pay accounts. Responsible for incoming and outgoing collection calls as well as arranging a method of payment for services rendered.

Requirements

• Associate degree or One (1) year experience in third-party billing and claims processing or similar roles and healthcare financial related experience.
• Computer experience, and computer skills, including keyboarding is helpful.
• Excellent verbal communication, interpersonal, and critical thinking skills.
• Ability to respond to questions in a tactful and professional manner.
• Good customer service skills are essential for this position as well as the ability to negotiate, persuade and influence.
• Ability to perform all work with accuracy, efficiency, and quality.

Responsibilities

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Places collection calls on accounts per established procedure.
• Negotiates tactfully when contacting patients to collect on amounts owed.
• Collects self-pay balances by assisting patients in arranging a method of payment consistent with hospital procedures.
• Assists patients in qualifying for the hospital's financial assistance program.
• Understands and analyzes large volumes of numerical and financial data.
• Maintains a clear, concise, and complete history on each account according to established procedure.
• Reviews self-pay accounts and determines patient insurance status; inputs the information into the system and ensuring the bill drops to the appropriate payer.
• Responds to patient's request for information timely and in accordance with established procedure.
• Answers a high volume of incoming calls, assisting the patients as appropriate.
• Assists patients with questions concerning insurance coverage and balances due.

What This Job Offers

• Industry: Hospitals
• Education Level: Associate degree