Self-Pay Collections Representative

UMass Memorial Health • Worcester, MA

4d • $20 - $33

About The Position

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Initiates’ collection activity on outstanding self-pay balances. Relevant categories include high dollar self-pay balances for both Hospital and Physician, payment plans, bankruptcy, Victim of Violent crime, estates, insurance information, financial counseling, settlements, and prompt pay discounts.

Requirements

• High School diploma required.
• Three years of relevant work experience, preferably in telephone collections.
• Thorough knowledge of third-party insurance and medical terminology.
• Computer skills.
• Ability to work independently within established functional guidelines and withstand pressure that may arise when dealing with the public, physicians/clinic and staff.

Responsibilities

• Initiates telephone calls to patients/guarantors regarding resolution of their self-pay balances.
• Initiates telephone calls to insurance companies regarding resolution of self-pay balances.
• Communicates with hospital clinics/doctor offices regarding resolution of self-pay balances.
• Works assigned work queues within established protocols.
• Responds to patient/responsible party inquiries/requests received via telephone, mail and in person by accessing the billing system.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees