Self-Direction Staffing Coordinator

Epilepsy-Pralid, Inc•Syracuse, NY

1d•$22 - $26

About The Position

Empowering People's Independence (EPI), provides support for people with developmental disabilities, epilepsy, and brain injury through progressive, tailored care to improve their health, wellbeing, independence, and social inclusion. Job Purpose: The primary purpose of this position is to provide training and support to Self-Hired direct support professionals (DSPs).

Requirements

Minimum High School Diploma with two (2) years of Human Service or customer experience, bachelor's degree preferred with one (1) year of Human Service experience.
Strong working knowledge of Microsoft programs including Email, Word, Excel, PowerPoint, and Teams.
Must possess and maintain a valid NYS Driver’s License-a vehicle is required for business travel.
Solid verbal and written communication skills and ability to communicate with all persons supported and a diverse employee population of various levels within the organization.
Demonstrated ability to use poise, tact, maturity and diplomacy, during difficult and/or stressful situations to effectively collaborate and resolve issues.
Proven ability to work in a fast-paced environment, with demonstrated ability to manage multiple tasks, and customer requests, while meeting deadlines.
Must be able to talk, hear, stand, walk, and/or sit for extended periods of time; may have to twist, bend, use hand to finger, stretch with hands and arms.
Specific vision abilities required by this job include close vision and ability to adjust focus.
May be exposed to strong odors from time to time.
Must be able to lift and carry up to 50 lbs.
While performing the duties of this position, exposure to changing weather conditions will occur.

Responsibilities

Train, retrain and mentor all DSPs through phone, in person, and video-based methods. Provide guidance and address any performance or disciplinary issues.
Track and monitor annual training completion for all DSPs, ensuring adherence to OPWDD and EPI training requirements.
Reviews and approves DSPs payroll entries daily. Track payroll submissions, identify potential issues, and communicate promptly to resolve discrepancies.
Ensure the timely completion and submission of billing in accordance with Medicaid and agency regulations.
Collaborate with Coordinators, Program Managers, and Supervisors to ensure consistency and accuracy of documentation.
Assist DSPs in reviewing and completing monthly summaries to ensure accuracy and compliance in accordance with OPWDD and agency regulations.
Consult with the Human Resources and Finance Departments, as needed regarding employee, payroll, or other staffing related issues.
Other duties as assigned within the scope of practice.
Participate on various EPI committees as able.
Must maintain confidentiality and exercise discretion concerning all business-related matters, including but not limited to board/vendors/donors’ names, investigations, finance, operations, and employee relations matters.
Must be willing to complete specific company required training as mandated by our governing agency, Office for People with Developmental Disabilities (OPWDD), at time of hire and annually thereafter.
Must always adhere to all departmental /company policies & procedures.
Consistently demonstrate EPI’s Values:
Integrity
I will do what I say I will do.
I honor my commitments, follow up, and adjust expectations if circumstances change.
I do the right thing when no one is watching.
Courage
I own my responsibilities and take initiative without being told to do something.
I do not shy away from difficult conversations. I will give and receive honest feedback.
I constructively share my ideas and lean into disagreements for the betterment of the organization.
Adaptability
I am open to different ideas and ways of accomplishing our mission.
I am approachable and work to develop self-awareness around how I am being perceived by others.
I own my mistakes and learn from them.
Respect
I treat others the way they want to be treated.
I am courteous, responsive, and presume best intentions.
I recognize and acknowledge positive actions and contributions. I give credit where it is due.
I listen to understand and reframe my message to ensure I am understood.