Self-Checkout (SCO) Attendant

PAQ•Fairfield, CA

8d•Onsite

About The Position

Self-Checkout Attendants play a crucial role in store operations, often being customers' final point of contact. They are responsible for accurately processing various forms of payment for store merchandise. The attendant is assigned multiple Self-checkout (SCO) stations to oversee. Additionally, attendants assist with responsibilities in other departments as needed. Essential Functions of the Position: Provide friendly and helpful customer service, including handling difficult situations and resolving customer concerns, with supervisor assistance as needed. Supervise and operate SCO stations, ensuring customer accuracy in scanning items, processing payments, and troubleshooting as needed. Maintain SCO stations operational at all times, addressing and resolving any technical issues promptly. Manage customer flow at the SCO stations to ensure efficient service and minimize wait times. Assist customers with the SCO process, including scanning items, using payment methods, and bagging purchases. Monitor the SCO area to prevent theft and ensure customers follow store policies. Accurately identify produce items and process produce codes. Process all forms of transactions, including cash, checks, coupons, and electronic payments (debit, credit, gift cards, EFS, EBT, and WIC). Utilize knowledge of store layout and products to assist customers with inquiries and problem-solving. Comply with California Department of Alcoholic Beverage Control and Bureau of Alcohol, Tobacco, Firearms, and Explosives regulations, such as selling alcohol only during appropriate hours, not selling to visibly intoxicated persons, and adequately checking IDs to prevent sales to minors. Maintain up-to-date knowledge of ongoing promotions and store policies to provide accurate information to customers. Report potentially unsafe conditions and suspicious activities to ensure a safe store environment. Perform other duties as assigned.

Requirements

Proficiency in basic math and cash handling procedures.
Understanding of customer service best practices and strategies to enhance customer engagement.
Strong communication skills to interact effectively with customers and team members.
Ability to operate POS systems and other cashier equipment.
Attention to detail to ensure accuracy in transactions and handling of cash.
Basic computer skills for operating the POS system.
Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
Aptitude for making informed decisions quickly, often in high-pressure environments.
Stand and walk for extended periods, typically 8-hour shifts.
Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
Exhibit manual dexterity for handling money and operating SCO systems.
Maintain clear communication with customers and team members.
Move quickly and efficiently to assist customers and manage workload.
Utilize cash handling tools, including counterfeit bill detection pens and equipment.
Maintain physical stamina to work in a fast-paced environment.
High school diploma or equivalent.
Must be 18 years of age or older.

Nice To Haves

Previous retail or customer service experience is a plus.

Responsibilities

Provide friendly and helpful customer service, including handling difficult situations and resolving customer concerns, with supervisor assistance as needed.
Supervise and operate SCO stations, ensuring customer accuracy in scanning items, processing payments, and troubleshooting as needed.
Maintain SCO stations operational at all times, addressing and resolving any technical issues promptly.
Manage customer flow at the SCO stations to ensure efficient service and minimize wait times.
Assist customers with the SCO process, including scanning items, using payment methods, and bagging purchases.
Monitor the SCO area to prevent theft and ensure customers follow store policies.
Accurately identify produce items and process produce codes.
Process all forms of transactions, including cash, checks, coupons, and electronic payments (debit, credit, gift cards, EFS, EBT, and WIC).
Utilize knowledge of store layout and products to assist customers with inquiries and problem-solving.
Comply with California Department of Alcoholic Beverage Control and Bureau of Alcohol, Tobacco, Firearms, and Explosives regulations, such as selling alcohol only during appropriate hours, not selling to visibly intoxicated persons, and adequately checking IDs to prevent sales to minors.
Maintain up-to-date knowledge of ongoing promotions and store policies to provide accurate information to customers.
Report potentially unsafe conditions and suspicious activities to ensure a safe store environment.
Perform other duties as assigned.