SEH-PATIENT ACCESS SPECIALIST

Sparrow•Charlotte, MI

11d•Onsite

About The Position

Greets and registers patients for inpatient and outpatient services. Duties include, but are not limited to, obtaining and verifying patient’s demographic/medical/insurance information, data entering patient information into the computer system, directing the individual to the correct department/location, and assuring completion of required documentation. Also responsible for answering the Hospital’s main switchboard.

Requirements

None
None
High school diploma or GED
Interpersonal skills necessary to provide courteous and accurate information, on the phone and in person, to Hospital personnel, physicians, patients, families, and insurance company representatives
Typing and computer skills necessary for the creation and compilation of various departmental records and documents
Organizational skills to prioritize work flow and maintain patient records and files
Mental ability to work on tasks requiring accuracy and attention to detail, adapt and respond to multiple priorities and demands, and deal with the concerns of patients and their families
Physical ability to properly operate required office equipment and occasionally assist transport wheelchair bound patients to a room
Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job

Nice To Haves

Knowledge and understanding of the inpatient and outpatient registration function preferred
Knowledge of regulatory standards and hospital policies related to the patient registration function including HIPAA confidentiality and JCAHO mandates preferred
Knowledge of medical terminology preferred

Responsibilities

Greets and registers patients for inpatient and outpatient services. Duties include, but are not limited to, obtaining and verifying patient’s demographic/medical/insurance information, data entering patient information into the computer system, and directing the individual to the correct department/location.
Assists individuals, in person and over the phone, providing information and assistance and/or scheduling appointments; notifies appropriate personnel of emergency/urgent situations.
Contacts insurance carriers to verify insurance coverage and benefits levels.
Reviews documentation completed by patients to assure accuracy and completeness of information; contacts others as necessary to confirm data or resolve errors.
Answers the Hospital’s main switchboard; transfers callers to the correct employee or patient. Notifies appropriate personnel of emergency/urgent situations.
Checks patients out following completion of the appointment. Duties include, but are not limited to, collecting payments/copays for services rendered, scheduling follow-up appointments and test as necessary. Completes all paperwork/forms as required.
Contacts patients to confirm appointment and give instructions as required; explains procedure and answers patient questions as able.
Date stamps, sorts and distributes incoming departmental mail and faxes.
Perform the duties of Cashier collecting payments/co-pays for services rendered, issuing receipts, and balancing the cash drawer.
Copies and distributes patient documents and records as directed.
Assists in maintaining orderly appearance of the office area.
Orders departmental supplies.
Gathers data for monthly statistical reporting.
Supports and serves as a role model for our mission, vision, values, and customer service initiatives. Adheres to the organization’s policies & procedures, and compliance guidelines.
Performs other duties as assigned.