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The Customer Experience Senior Analyst is a hands-on role for a results-oriented, resourceful individual who is interested in uncovering insights that will drive global best-in-class digital and customer experiences. Creative problem-solvers with strong analysis, dot-connecting and storytelling skills will thrive in this role. You will design, execute, and manage all phases of research including design, sampling coordination, survey or guide development, programming, data analysis, reporting and presentation of results. The role is mix of hands-on end to end research execution and managing research executed by outside research vendor partners, using both traditional and agile research methods. You will build relationships with UPS stakeholders and lead research that will uncover insights that help solve their key business issues. You will have opportunities to engage with and influence senior leadership. Finally, as part of a nimble and collaborative team you will manage multiple research workstreams that will help uncover, develop, and optimize successful products, services and programs that hold significant impact for both UPS and our customers.
