Segment Assistant

Zurich Insurance-posted 8 months ago

$22 - $30/Yr

Full-time

Remote • Schaumburg, IL

Insurance Carriers and Related Activities

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Zurich North America is currently hiring a Segment Assistant to support the Zurich Resilience Solutions/Risk Engineering Department. We are open to hiring talent to work hybrid (minimum of 3 days a week in the office or as needed) at our North American headquarters in Schaumburg, IL. In this role you will provide administration support to Risk Engineering teams and customers, while maintaining standards of excellence in customer service.

Demonstrate knowledge of relevant systems, products, processes, and procedures
Contribute to a positive and supportive team culture
Monitor and manage personal workload using excellent organizational skills
Coordinate with appropriate colleagues and associates for missing data, policy validation, corrections, updates, and cancellations
Enter high volume of data with strong attention to detail into the relevant systems
Achieve quantitative targets
Carry out tasks, such as the preparation of documentation to support implementation of projects to time and quality standards
Identify and comply with the main principles relevant to legal and regulatory controls that govern standard work practices
Monitor business processes to identify opportunities for improvement
Handle complex customer, distributor, broker, or colleague queries or service requests using technical knowledge to provide information to deliver customer satisfaction in line with service standards
Resolve day-to-day operational issues referred from other functions of the business, ensuring an efficient and high-quality service is extended to all internal clients
Deploy a wide range of knowledge of business propositions and various servicing platforms to enable the provision of a first-class service internally and externally, and act as an informal resource for colleagues with less experience

High School Diploma or Equivalent and 2 or more years of experience in the Administrative Support area
Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Administrative Support area

Insurance Industry knowledge a plus
Intermediate level of problem-solving skills
Strong verbal and written communication skills
Ability and willingness for team collaboration
Minimum of 6 months of customer service experience
Intermediate Microsoft Office Skills
Strong time management skills and attention to detail
Ability to multi-task and prioritize work daily
Take action to manage own personal development and encourage others to do the same

Compensation influenced by a variety of factors including office location, role, skill set, and level of experience
Short-term incentive bonuses and merit increases
Comprehensive employee benefits package for employees and eligible dependents

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