EDGEWORTH SECURITY-posted 3 months ago
$35 - $40/Yr
Full-time • Entry Level
San Francisco, CA
51-100 employees

Edgeworth Security is a full-service security firm, specializing in Interactive Video Surveillance, Security System Integration, Executive Protection and Security Consulting Services. Our security solutions and suite of managed services leverage modern technology and automation to significantly lower theft and crime, as well as improve overall operations for our customers. Edgeworth Security takes a proactive stance on crime prevention and operational enhancement by applying artificial intelligence and military grade analytics used in our Command Center. We combine people, processes and technology to actively secure, protect and improve the operations of our clients’ people, property and assets. This role is responsible for supporting the Service and Project Management Teams delivering Edgeworth Integration new projects and servicing existing clients. The Lead Technician will be responsible for providing service, maintenance, repairs, and troubleshooting/diagnostics on access control, video management, intrusion detection equipment, and IP based video systems including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems.

  • Servicing, cleaning equipment, troubleshooting, programming, and testing enterprise security systems with minimal supervision.
  • Troubleshooting and programming networked IP video systems.
  • Install, program, test, repair, and service a substantial variety of systems and equipment which may include CCTV, access control & intrusion systems.
  • Providing technical support and training for the customer and maximizing customer satisfaction.
  • Performing all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
  • Using solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
  • Advising management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
  • Providing high-end customer service when dealing with all clients, colleagues, and partners.
  • High school diploma or equivalent; current students in a technical trade school are a plus.
  • Basic knowledge of technology, infrastructure, and configuration.
  • Current certification or proficiency in one of the following is highly preferred: Video: Avigilon, Axis, Exacq, Digital Watchdog, Hanwha and IPro.
  • Must have a minimum of 1-2 years' experience servicing IP-based video systems and Networking.
  • Must have a minimum of 1-2 years’ experience in troubleshooting and basic programming networked IP video systems, including working on the customer’s network.
  • Knowledge and practical experience with the internet and networking is essential.
  • Must possess a valid driving license and clean MVR.
  • Alternative experience such as a multi-site Network Support Specialist or similar.
  • Full-time, non-exempt hourly compensation ($35 - $40 hour based on proven experience and skill) with amazing full benefits (medical, dental, vision, life insurance/AD&D/long-term disability, 401(k) matching)
  • On-Job-Training (OJT) and Education Assistance
  • Paid Time Off (PTO)
  • Holiday Pay
  • And, more!
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