Security Technician II

Guardian Security Systems • Seattle, WA

19d

About The Position

Responsible for the diagnosis and repair of fire and security systems.

Requirements

• Ability to solve problems, self-start and work with little direction.
• Flexible and dependable.
• Professional, customer service-oriented attitude.
• Excellent organizational and time/project management skills
• Must take initiative to learn new skills
• Willing and able to stay in hotels, motels, or other accommodation provided by the company.
• Flexibility to travel as required to perform the service needs of the company’s customers and to drive extended distances to and from appointments.
• No more than one minor traffic infraction on record in the last three years.
• High School Diploma, GED or equivalent.
• Previous customer service experience.
• Two to four years of experience in alarm or similar installations.
• Working toward and/or obtained valid Electrical 06 license.
• Working toward and/or obtained NICET Fire Alarm II or CFAT equivalent
• Seattle FA1 Card
• Continued factory training from Siemens, Potter, Honeywell, Bosch, and competent in DSC, Qolsys, GE, DMP, Brivo, Open Options, Eagle Eye, Bosch
• Valid and current driver’s license
• Comfortable with MS Office Suite, particularly Word and Outlook.

Responsibilities

• Assists in diagnosing and troubleshooting malfunctioning systems.
• Repairs door and window sensors, motion sensors, glass break sensors, remote controls, cameras, door locks, and all other products used by Guardian.
• Repairs fire alarm systems, and submits corrected deficiency reports, if applicable.
• May complete fire alarm inspections and submit correct reports.
• Maintains, updates, and improves notes and documentation in the CRM system for record keeping.
• Maintains positive working relationship with warehouse, operations staff, and sales reps.
• Self-dispatches to site as needed, ensuring prompt arrival to customer’s homes and businesses.
• Suggests upgrading/upselling customer’s equipment packages, when needed.
• Continued learning and training as product platforms change.
• Willing to travel as required to perform.
• Participates in the on-call schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees