Security Technical Engineer

Connectivity Point Design and Installation•Auburn, ME

About The Position

Connectivity Point is seeking a highly skilled Security Technical Engineer to serve as the critical link between our field technicians and design team. This role ensures that purchased systems are installed accurately, efficiently, and in alignment with customer expectations-delivering exceptional customer service while supporting project profitability.

Requirements

High School Diploma or General Education Degree (GED) and four to five years minimum industry experience in security system sales, management, service, or installation; or the equivalent combination of education and experience
Solid security system industry experience including sales, service, project management and/or installation of security systems, access control, and CCTV.
Kantech, DSC, and Exacqvision software experience.
Ability to follow blueprints, notes and specifications to meets the job requirements.
Basic written and verbal communications skills.
Proven ability to follow instructions and focused attention to detail.
Experience with construction and adherence to large and small project scheduling.
Enjoys hands-on problem solving in a fast paced work environment.
Ability to work well both independently and as part of a professional team.
Excellent time management, planning and forward-thinking skills.
Self-motivated with a positive and professional attitude.
Excellent communication and listening skills.
Strong teambuilding, customer service, and interpersonal skills.
Must possess good decision-making skills, be very organized and detail oriented.
Strong computer skills using Microsoft Office suite (i.e., Word, Excel, Outlook) required.

Responsibilities

Review project documentation to gain thorough understanding and check for accuracy.
Create and maintain system configuration software.
Work with design team to create and update project installation documents using Bluebeam, Visio, Excel, and/or CAD as needed.
Coordinate on-site implementation process for security installations and service requests.
Travel as necessary. This may include overnight travel out of state.
Work with the security design engineers both presale and post-sale.
Oversee implementation of security solutions to ensure that equipment is installed per industry standards and best practices. This may require working in the field along with security technicians to accomplish the installation objective, timeline, and goal of customer satisfaction.
Report any out of scope work required to allow for change order generation as needed.
Participate in customer construction status calls/meetings as required.
Provide detailed project field status updates to security PM and Division Manager.
Provide end user training on newly installed systems.
Strengthen customer relationships by being responsible, accurate, helpful, and trustworthy.
Proactively look for opportunities to provide more value-add services to customers.
Assist with maintaining customer profiles and standards documents to ensure accuracy.
Provide remote technical support for out-of-market technicians in the field as needed.
Assist with ensuring customer profile documents are maintained and updated.
Stay up to date on security technologies and installation practices.
Work with the rest of the security team to evaluate new products and services.
Support existing customers remotely or in person as needed.
Perform other assigned duties as requested.