Security Team Specialist I (Evening Shift)

Commonwealth of Massachusetts • Tewksbury, MA

2d • Onsite

About The Position

Tewksbury Hospital is accepting applications for Security Team Specialist I. This position offers a meaningful opportunity to combine safety, compassion, and public service in a dynamic healthcare environment. This role is essential to maintaining a secure and supportive campus where patients, residents, staff, and visitors feel safe and cared for. Working across a large hospital setting, the Security Team Specialist I plays an active part in campus safety operations. The position provides hands-on experience in healthcare security and behavioral de-escalation.
Tewksbury Hospital offers a structured and team-oriented environment. The role includes opportunities for training and certification in CPR, AED and first aid. Candidates who are calm under pressure, service-focused, and motivated by helping vulnerable populations will find this role both rewarding and meaningful.
Please Note: This position is available on the 2nd shift, 40 hours per week, from 3:00 pm-11:00 pm. Regular days off are Sunday and Monday.

Requirements

• Applicants must have (A) at least one (1) year of full-time or equivalent part-time, experience in work involving the protection and/or security of buildings, equipment or individuals, or (B) any equivalent combination of the required experience and the substitutions below.
• Applicants applying for positions within the Department of Youth Services, Department of Mental Health and Department of Public Health are required to obtain and maintain a valid certification in Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED) and first aid. Additionally, applicants applying for positions within the Department of Youth Services are required to obtain and maintain a valid certification in crisis intervention and suicide prevention.
• Ability to remain calm and exercise sound judgment in emergency, stressful, or emotionally charged situations
• Ability to interact effectively with individuals experiencing physical, emotional, or behavioral challenges
• Strong interpersonal and communication skills with the ability to work respectfully with diverse populations
• Ability to gather information through observation, interviews, and review of records or documentation
• Ability to prepare clear, accurate written reports and maintain detailed records
• Ability to follow, interpret, and enforce policies, procedures, rules, and regulations
• Basic computer proficiency, including working knowledge of Microsoft Windows and Microsoft Office applications

Nice To Haves

• Experience working in healthcare, behavioral health, or human services environment.

Responsibilities

• Patrol hospital buildings, grounds, and surrounding areas at regular intervals to maintain a safe and secure environment and ensure compliance with hospital policies and procedures.
• Monitor for and respond to safety concerns including trespassing, theft, property damage, and potential harm to individuals, coordinating with local or state law enforcement and first responders when necessary.
• Provide custodial supervision and escort services for medically ill and mentally challenged patients, residents, and clients to appointments, admissions, discharges, and other designated locations throughout the campus.
• Conduct searches for missing patients, individuals, or property, including assisting with the return of patients who are absent without authorization (AWA).
• Respond to medical, behavioral, and facility-related emergencies, focusing on de-escalation and ensuring the safety of patients, residents, staff, and visitors.
• Investigate incidents by gathering information, interviewing involved parties, and preparing detailed written and electronic reports and logs.
• Perform visitor screening and security checks in accordance with hospital policies and maintain access control across the campus.
• Inspect buildings, grounds, fire lanes, and emergency exits to ensure compliance with safety standards and identify potential hazards.
• Enforce traffic and parking regulations, direct traffic flow, assist pedestrians and disabled vehicles, and support safe campus transportation operations.
• Operate security and communication equipment, maintain records and documentation, support hospital events and drills, and collaborate with hospital staff, police, and emergency personnel to support overall campus safety.

Benefits

• Comprehensive Benefits
• When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
• Want the specifics? Explore our Employee Benefits and Rewards!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees