Security Team Lead

Cosm•Atlanta, GA

About The Position

At Cosm, we don’t just show fans (guests) something extraordinary; we guide them through an unforgettable experience. From entrance to exit, every role matters, every detail counts, and every interaction shapes the experience. This is hospitality. This is Shared Reality. This is what it means to be CosmWorthy. The Security Team Lead helps create a safe and welcoming environment by leading the Security team with a service-oriented approach. This role conducts pre-shift briefings, oversees security operations during the shift, and partners with leadership to ensure all safety and security protocols are executed effectively.

Requirements

High school diploma or equivalent experience required
California Guard Card required
Security/Law Enforcement experience preferred.
Good working knowledge of security operations, safety practices in a business environment, and enforcement procedures.
Ability to perform duties in a professional manner and appearance; ability to make independent and good judgment decisions within proper policy and procedures.
Excellent verbal, written and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
A strong sense of teamwork and hospitality forward mindset
Position requires constant walking, climbing stairs, lifting and carrying 50+ pounds and occasional sitting.
Working knowledge of Microsoft Office.
Ability to work nights, weekends and holidays.

Responsibilities

Bring the Pillars of Service (Connected, Optimistic, Service Oriented, and Memorable) to life through team leadership and fan (guest) interactions.
Lead and supervise the Security team, providing training, guidance, and daily support
Assign team members to posts and ensure proper coverage throughout shifts
Foster a connected, optimistic, and service-oriented team environment
Assist in the development and implementation of security policies, procedures, and protocols
Act as a liaison with law enforcement and emergency services when necessary
Ensure the safety and security of guests, team members, and venue assets
Respond to security incidents, emergencies, and guest concerns promptly and professionally
Lead emergency response and evacuation procedures when necessary
Monitor and authorize entrance and departure of guests, employees, and vendors
Enforce company policies and prevent unauthorized access or prohibited items
Address rule violations and handle situations professionally and calmly
Patrol premises, monitor video, alarms, and security systems
Complete incident reports and daily activity reports accurately and timely
Document irregularities such as property damage, theft, or unusual incidents
Ensure all security equipment is functioning and report maintenance needs
Verify identification and support responsible alcohol service compliance
Maintain a visible, welcoming, and professional presence throughout the venue
Support a safe, secure, and memorable guest experience
Interact with guests and team members in an optimistic and service-oriented manner
Help create an environment where fans (guests) feel both safe and welcome
Demonstrates the ability to perform all essential job functions, with or without reasonable accommodation, while adhering to all company policies and procedures outlined in training materials and the employee handbook