Security Systems Specialist-Evening Shift (Hopkins Bloomberg Center)

Johns Hopkins University•Washington, DC

56d•$18 - $25•Onsite

About The Position

We are seeking a motivated, enthusiastic and customer service-oriented individual for the position of University Security Systems Specialist (Evening Shift) at the Hopkins Bloomberg Center in Washington, DC. This position is for the evening shift (2:30-11:00 PM) Specific Duties and Responsibilities Monitor and respond to proprietary closed circuit television systems for events or activities that may require a security response. Provide general assistance and information to University students, faculty, staff and visitors. Complete tasks as may be necessary for the operation of the Command Center. Answer telephone and radio calls emergency or non-emergency calls, assess the nature of the call and determine appropriate level of response. Dispatch the appropriate level of public safety response public per University policy and guidelines. Coordinate responses of HBC Public Safety, Facilities Management, Student Affairs and transmit pertinent information to University security personnel. Track locations of public safety personnel and relay pertinent information. Contact and facilitate law enforcement and/or Fire and EMS response to university incidents. Keep Public Safety management apprised of emerging and ongoing incidents. Create and maintain manual and computerized reports, logs, records and data. Promulgate schedules of events and building access requirements. Serve as the University switchboard and the liaison for student's health care and facilities emergency maintenance during non-business hours. Work flexible shifts and unscheduled overtime on any day of the week, including holidays or weekends to assist with operational and special event assignments. The omission of specific duties does not preclude the manager from assigning duties that are logically related to the position.

Requirements

Must be available to work weekends, holidays and other than regularly scheduled shifts.
Proficiency in Microsoft Office Suite is required, must be familiar with each program, and windows computers for troubleshooting computer related issues; and skills to utilize innovative, wireless technology.
Proficient in CCTV systems, video analytics, camera positioning, and knowledge of different surveillance technologies.
Must be familiar with basic software troubleshooting of any camera systems issues.
Must have ability to handle both common and crisis situations calmly and efficiently.
Must possess exceptional written and verbal communication skills and be able to prepare comprehensive reports and logs in neat, legible handwriting.
Must be able to read and understand all operating procedures and instructions.
Must display exceptional customer service and communication skills and the ability to interact with others in a professional and effective manner.
Must have demonstrated ability to handle complex assignments.
High school Diploma/GED required.
Two (2) years related experience working with security systems, including familiarity with communication technology and call-taking techniques.
Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

Nice To Haves

Prior law enforcement communications call center, security company communications center, or emergency management agency experience.
Crime analyst or criminal research specialist experience.
Associate of Arts (AA) degree in Criminal Justice, Business, Liberal Arts, Cyber Security or Social Sciences.

Responsibilities

Monitor and respond to proprietary closed circuit television systems for events or activities that may require a security response.
Provide general assistance and information to University students, faculty, staff and visitors.
Complete tasks as may be necessary for the operation of the Command Center.
Answer telephone and radio calls emergency or non-emergency calls, assess the nature of the call and determine appropriate level of response.
Dispatch the appropriate level of public safety response public per University policy and guidelines.
Coordinate responses of HBC Public Safety, Facilities Management, Student Affairs and transmit pertinent information to University security personnel.
Track locations of public safety personnel and relay pertinent information.
Contact and facilitate law enforcement and/or Fire and EMS response to university incidents.
Keep Public Safety management apprised of emerging and ongoing incidents.
Create and maintain manual and computerized reports, logs, records and data.
Promulgate schedules of events and building access requirements.
Serve as the University switchboard and the liaison for student's health care and facilities emergency maintenance during non-business hours.
Work flexible shifts and unscheduled overtime on any day of the week, including holidays or weekends to assist with operational and special event assignments.