Security Systems Manager

Self-Help•Oakland, CA

About The Position

The Security Systems Manager will ensure the safety and integrity of our branches and operations centers. This role is vital in protecting our members, employees, and assets while upholding our values of service and stewardship. Develop, implement, and maintain physical and electronic security strategies and standards across all branches and operations centers. Conduct ongoing security risk assessments, site evaluations, and vulnerability analyses. Design electronic security systems for new locations and improvements for existing sites. Stay current with industry trends, best practices, and regulatory requirements to recommend enhancements to protocols, technology, and equipment. Develop and maintain the organization’s physical security policies, procedures, and documentation. Oversee business continuity and emergency preparedness planning related to physical threats. Oversee access control, video surveillance, intrusion detection, and alarm systems to ensure proper operation and compliance. Manage system upgrades, maintenance schedules, and lifecycle planning for all physical security technologies. Partner with IT teams to ensure security systems integrate appropriately with network infrastructure and cybersecurity controls. Lead or support security-related facility projects, including installations, expansions, or system replacements. Coordinate incident response efforts related to physical threats, breaches, vandalism, accidents, suspicious activity, and emergencies. Conduct and document investigations, providing findings and recommendations to leadership. Prepare and present reports to senior leadership, auditors, regulators, and law enforcement as needed. Ensure compliance with industry standards, internal policies, and regulatory requirements impacting physical and electronic security. Maintain incident logs, audit findings, and mitigation plans for ongoing compliance. Manage relationships with third-party security vendors, integrators, and contractors; evaluate performance and negotiate agreements. Serve as a subject matter expert to leadership, HR, training teams, fraud prevention, information security, compliance, and branch staff. Develop and deliver training for employees on security protocols, emergency procedures, workplace safety, and incident reporting. Partner with local law enforcement and public safety agencies to strengthen onsite security and emergency readiness. Participate in cross-functional initiatives to ensure a cohesive and holistic security posture across the organization. Act as a change agent to drive Self-Help’s economic inclusion initiatives by integrating supplier diversity and the use of businesses owned by women and people of color in third party contracting and vendor management for relevant products and services. Readiness to learn the financial-equipment landscape (ATM security, servicing safety, cash-vendor coordination, and environmental controls) to enhance collaboration with operational teams and support more informed, effective decisions in the physical security function. Perform other duties as may be deemed necessary.

Requirements

Bachelor’s degree in Criminal Justice or a related field of study and 1 year of experience; or 5+ years of experience in physical security, preferably in a financial institution or a customer-facing environment OR equivalent related experience.
Strong understanding of credit union operations and regulatory requirements (e.g., NCUA, FFIEC) preferred.
Proven leadership skills.
Strong analytical and problem-solving skills with the ability to assess threats and make sound recommendations.
Effective communication skills for working with staff, leadership, law enforcement, and external vendors.
Ability to lead cross-functional efforts and provide training.
High level of integrity, discretion, and professionalism.
Experience with enterprise-level security systems and technologies.
Knowledge of advanced door control systems
Willing to travel overnight up to 10% and adjust work hours when necessary, providing the flexibility required to support evolving business and security needs.
Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
Preference for working in organizations that place priority on teamwork and collaboration.
Ability and willingness to demonstrate Self-Help’s Core Values: Mission Before Self Service With Excellence Embracing & Promoting Change Results Not Credit Diversity as a Strength Financial Sustainability for Mission Impact

Nice To Haves

Strong understanding of credit union operations and regulatory requirements (e.g., NCUA, FFIEC) preferred.
Experience with March Systems and DMP hardware preferred.
Preference for working in organizations that place priority on teamwork and collaboration.

Responsibilities

Develop, implement, and maintain physical and electronic security strategies and standards across all branches and operations centers.
Conduct ongoing security risk assessments, site evaluations, and vulnerability analyses.
Design electronic security systems for new locations and improvements for existing sites.
Stay current with industry trends, best practices, and regulatory requirements to recommend enhancements to protocols, technology, and equipment.
Develop and maintain the organization’s physical security policies, procedures, and documentation.
Oversee business continuity and emergency preparedness planning related to physical threats.
Oversee access control, video surveillance, intrusion detection, and alarm systems to ensure proper operation and compliance.
Manage system upgrades, maintenance schedules, and lifecycle planning for all physical security technologies.
Partner with IT teams to ensure security systems integrate appropriately with network infrastructure and cybersecurity controls.
Lead or support security-related facility projects, including installations, expansions, or system replacements.
Coordinate incident response efforts related to physical threats, breaches, vandalism, accidents, suspicious activity, and emergencies.
Conduct and document investigations, providing findings and recommendations to leadership.
Prepare and present reports to senior leadership, auditors, regulators, and law enforcement as needed.
Ensure compliance with industry standards, internal policies, and regulatory requirements impacting physical and electronic security.
Maintain incident logs, audit findings, and mitigation plans for ongoing compliance.
Manage relationships with third-party security vendors, integrators, and contractors; evaluate performance and negotiate agreements.
Serve as a subject matter expert to leadership, HR, training teams, fraud prevention, information security, compliance, and branch staff.
Develop and deliver training for employees on security protocols, emergency procedures, workplace safety, and incident reporting.
Partner with local law enforcement and public safety agencies to strengthen onsite security and emergency readiness.
Participate in cross-functional initiatives to ensure a cohesive and holistic security posture across the organization.
Act as a change agent to drive Self-Help’s economic inclusion initiatives by integrating supplier diversity and the use of businesses owned by women and people of color in third party contracting and vendor management for relevant products and services.
Readiness to learn the financial-equipment landscape (ATM security, servicing safety, cash-vendor coordination, and environmental controls) to enhance collaboration with operational teams and support more informed, effective decisions in the physical security function.
Perform other duties as may be deemed necessary.