Security Support Technician

Rocket Mortgage•Detroit, MI

About The Position

The Security Support Technician identifies weaknesses, troubleshoots issues and facilitates repairs of the Rock Family of Companies physical security systems. This requires a fundamental understanding of networking and electronics. The primary systems that this person deals with are IP security cameras, IP intercoms, and burglar alarms with central station and two-way radio systems. About the role Perform some management duties within the Security Technology group Identify, quantify and prepare total solutions for security and safety risks and enhancements Manage, oversee and review the design of security systems and their implementation Act as system manager for all installed security systems Oversee a formal process improvement program for services Provide measurement reports to senior management Identify and manage contractors for outsourced projects Provide project management, direction and innovation in the areas of strategic planning, risk assessment, technology enhancements and configuration control of security systems on special projects as assigned Oversee process improvement programs related to security system enhancements Review and provide project oversights on the design and installation of fire alarm/notification and security systems Prepare proposals for new systems and existing system additions or alterations Develop and maintain electronic security system specifications and construction standards

Requirements

3 years of progressively responsible experience in the security (or related) industry
Experience presenting training programs
Proficiency in Microsoft Word and Excel
Network computing components and data collection devices
Ability to work 8 hours a day Monday through Friday
Available to be on call 1 week per month on a rotational basis
Positive and effective attitude
Ability to work on multiple projects simultaneously
Capacity to formulate action plans for process improvement initiatives, which may include the analysis of complex data
Excellent verbal and written communication and presentation skills
Process consulting skills
Technical problem identification and resolution skills
Bachelor's degree in security, public administration, business or electrical engineering

Responsibilities

Perform some management duties within the Security Technology group
Identify, quantify and prepare total solutions for security and safety risks and enhancements
Manage, oversee and review the design of security systems and their implementation
Act as system manager for all installed security systems
Oversee a formal process improvement program for services
Provide measurement reports to senior management
Identify and manage contractors for outsourced projects
Provide project management, direction and innovation in the areas of strategic planning, risk assessment, technology enhancements and configuration control of security systems on special projects as assigned
Oversee process improvement programs related to security system enhancements
Review and provide project oversights on the design and installation of fire alarm/notification and security systems
Identify, manage and develop relationships with sub-contractors
Perform training sessions, manage programming, coordinate resolution of alarm system problems and malfunctions, and provide system configuration documentation for alarm system users
Prepare proposals for new systems and existing system additions or alterations
Develop and maintain electronic security system specifications and construction standards