Security Support Engineer

Apple • Austin, TX

76d

About The Position

The Security, Engineering & Analytics team is looking for a technical Security Support Engineer to join our group. This person will be responsible for investigating account security concerns, privacy data concerns, fraud trends and working with engineering to initiate applicable investigations. This position requires a self-motivated individual with strong technical and communication skills who can contribute and thrive in a team environment. Serving as the directly responsible individual / overseeing the end-to-end engineering support experience worldwide for one or more iCloud, Apple Account, Security and feature-sets including related services. Working closely with varying Engineering entities, Operations, Readiness and applicable cross-functional teams throughout product development, launch and support. This Directly Responsible Individual will also be responsible for investigating security & privacy related bugs, vulnerabilities and providing risk assessments.

Requirements

• Computer Science or Information Security degree preferred.
• Ability to identify unique communication strategies for consumer-facing portals.
• Adaptable to a high-paced and dynamic work environment.
• Self-motivated with the ability to work with minimal supervision.
• Ability to work with global cross-functional teams in remote locations.
• Excellent organizational and presentation skills.
• Demonstrated ability to isolate, diagnose, and troubleshoot complex account systems.
• Acute understanding of all Apple products, especially online services.
• General knowledge of web technologies.

Nice To Haves

• Knowledge of General Data Protection Regulations, DSA, DMA.
• Previous experience in security, privacy, risk management, or pen testing.
• Proficiencies in languages outside of English.

Responsibilities

• Investigate account security concerns, privacy data concerns, and fraud trends.
• Work with engineering to initiate applicable investigations.
• Oversee the end-to-end engineering support experience for iCloud and Apple Account services.
• Monitor top support issues and drivers after product launch.
• Identify gaps across all Support tiers in support tools/resources.
• Review server-side logs and analytic data for signs of intrusion or breach.
• Educate cross-functional teams about Apple's security features and risks.
• Respond to technical support tickets from internal Security, Privacy & Support teams.
• Analyze data and trends to improve customer experience and support for iCloud.

What This Job Offers

• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees