2nd Shift Security Supervisor

Wilderness Resort•Sevierville, TN

17h•Onsite

About The Position

Supervises all aspects of security and related services for Wilderness at the Smokies and Soaky Mountain Waterpark while maintaining the highest level of safety and guest service standards. This requires constant hands on attention to the staffing and organizing of team to ensure guest satisfaction and to minimize the potential for operational risks, including injuries and illness. Assist the security department management in promoting and maintaining the company’s security and property protection programs of employees and guests by performing the following duties personally or through subordinate staff. Act as the Security Department Field Training Officer (FTO) and Resort Resource Officer (RRO) for J1 students and housing.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of guests, managers, executives and other employees of the organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Valid Tennessee Driver’s license or the ability to obtain within 30 days of employment
CPR & AED Card
State of Tennessee Unarmed Security Guard Certification or ability to obtain
Strong leadership skills and ability to motivate people
Requires good negotiation and listening skills
Ability to act independently with little supervision
Skilled in problem solving and staff training
Efficiently handle multiple duties
Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax and calculator
Requires a good understanding of company policies and procedures
Working knowledge of resort amenities, room designs, and general golf knowledge
Ability to handle stressful situations
Good attendance and punctual
Exhibits professionalism
Exhibits good grooming habits
Wears the proper uniform
Works efficiently
Follows all resort and office policies and standard operating procedures
Conducts themselves in a professional manner with a positive attitude

Responsibilities

Performs all of the duties and functions of a Security Guard; in addition performs these additional duties
Schedules and supervises all security and dispatch staff within budget guidelines and approved staffing levels
Communicate and brief as necessary Security Department activities to Resort Manager
Assumes the duties of the Security Manager in their absence
Responsible for assuring patrol of all Wilderness at the Smokies properties to include; River Lodge, Stone Hill Lodge, off site properties (Gists Creek, Reed’s School House Road) including outside pool areas/water parks, beach, boat dock area, Wyndham Timeshares and any other areas as directed by management
Make sure all areas are locked at the appropriate times
Monitor cameras
Assure that all guest and employee complaints are investigated and communicate with Resort Management and/or Human Resources as needed. Notify local law enforcement if the situation warrants it
Assure that lost and found policies are followed
Keep a daily log of activities
Documents all investigations, logs and other security related findings into Report Executive.
Reviews and approves security guard reports and logs
Assure that all parking lots are patrolled
Enforce all company and departmental policies, procedures and manuals
Will direct the Onboarding, training and orientation all new Security staff to their job position following new hire orientation with Human Resources
Complete all training documentation and checklists for each new hire. Will make the final determination when new staff are able to rotate into schedule unassisted
Responsible for security assignments at all Student Housing buildings upon completion
Will attend all incoming student orientations held by Human Resources and provide safety and security training to all new International Students
Will act as a liaison with the Human Resources department, Security and the Resort in all International Student matters related to Student Housing and the Resort as a whole
Will act as a Resource Officer for the International Student Community for any matter related to their safety, security and well-being
Assure that all guest areas including all waterparks, guest rooms areas and common areas are being patrolled by foot
Assist with other duties per Assistant Director of Security or Assistant General Manager
Assist with all emergencies per policy. Immediate response may be required
Be seen and interact with guests and staff
All other duties as assigned by management