Security Supervisor - Oakland Ambassador Program

Barbier Security Group•Oakland, CA

1d•$36•Onsite

About The Position

Barbier Security Group (BSG) is a professional, family-owned security company based in the Bay Area, committed to protecting people, property, and peace of mind. For nearly two decades, we've delivered custom, turnkey security solutions across the San Francisco Bay Area, serving clients that include tech campuses, commercial properties, public spaces, high-end residential communities, and cultural institutions. At BSG, we don’t just fill posts, we develop, train and deploy client specific security teams. Our team takes pride in their work and understands that security is a sacred trust between us and our clients. We emphasize presence, communication, and proactive mindset. Whether you're new to the industry or a seasoned officer, we offer real training, consistent support, and opportunities to grow within a company that values your time, your work, and your integrity. In partnership with the Uptown Downtown Oakland Community Benefit Districts, Barbier Security Group is hiring an experienced Security Ambassador Supervisor. Our clients are committed to revitalizing Oakland’s historic downtown by maintaining cleanliness and order in the public rights-of-way, promoting district identity, building community, promoting business attraction, fostering cultural opportunities, and creating and maintaining new public spaces as well as advocating on behalf of the district stakeholders. Position Summary A Security Ambassador Supervisor for Barbier Security Group provides a wide variety of essential services to the Uptown Downtown Oakland Community Benefit Districts. As a Security Ambassador Supervisor, your duties will be varied; however, the ideal candidate will demonstrate interpersonal skills that contribute to delivery of an exceptional client and community experience. Position Description Security Ambassador Supervisors play a crucial role in overseeing and coordinating the activities of Security Ambassadors, ensuring proper deployment and coverage across designated areas. Additionally, Security Ambassador Supervisors conduct regular assessments of security protocols, provide training to new hires, and handle escalated situations with tact and professionalism. They act as liaisons between Barbier Security Group, the Uptown Downtown Oakland Community Benefit Districts, and local law enforcement agencies, facilitating effective communication and collaboration to address security concerns. Furthermore, Security Ambassador Supervisors may be responsible for generating reports, documenting incidents, and implementing strategies to enhance overall security measures within the districts. Their leadership and proactive approach will contribute significantly to fostering a sense of safety and community cohesion within the downtown environment.

Requirements

Must be at least 18 years old.
Eligibility to work in the United States.
High School Diploma or equivalent required.
Possess a current California Guard Card License.
A valid Driver's License and a clean driving record for 3 years is required.
Reliable transportation is necessary.
Proficient in basic computer and smartphone usage.
Must be able to speak, read, and write in English to create accurate reports; additional language skills are a plus.
Strong listening skills, patience, and compassion, particularly when interacting with community members experiencing emotional or psychological challenges.
Ability to remain calm in crisis situations, think critically, de-escalate conflicts, and communicate effectively.
Maintain a positive, professional demeanor in adherence to all laws, regulations, company policies, and confidentiality standards.
Ensure compliance with both company and client policies and procedures while being open to performance improvement.
Possess a clear understanding of emergency response procedures and protocols.
At least one year of experience in security, mobile patrol, or event staff roles.
Ability to work independently with minimal supervision.
Successfully pass a background check and drug screening.
Performs other related duties, as assigned.
Stand, Walk or Sit for Extended Periods : Ability to sit while driving a vehicle, stand or walk for long periods, often for several hours at a time, including traversing outdoor areas with uneven surfaces, without significant physical strain.
Climb Stairs : Regularly climb stairs and navigate multi-level buildings to perform patrols and check all areas.
Lift and Carry : Ability to lift up to 50 pounds to move or secure equipment, and assist with other duties as necessary.
Physical Endurance : Ability to withstand various weather conditions during outdoor patrols, including hot, cold, rainy, or windy weather.
Manual Dexterity : Ability to handle and operate security equipment, such as radios, keys, and locks.
Run or Move Quickly : Ability to sprint short distances if needed to respond quickly to emergencies or incidents.
Physical Stamina : Capable of working long hours while remaining alert and focused throughout the shift.
De-escalate stressful situations with professionalism and patience.
Kneeling and Bending : Ability to kneel, crouch, and bend to check low-level areas, secure entrances, or assist in emergencies.
Vision and Hearing : Strong vision and hearing to observe surroundings, monitor security systems, and detect alarms or sounds of distress.

Responsibilities

Overseeing and coordinating the activities of Security Ambassadors, ensuring proper deployment and coverage across designated areas.
Conducting regular assessments of security protocols
Providing training to new hires
Handling escalated situations with tact and professionalism
Acting as liaisons between Barbier Security Group, the Uptown Downtown Oakland Community Benefit Districts, and local law enforcement agencies, facilitating effective communication and collaboration to address security concerns.
Generating reports
Documenting incidents
Implementing strategies to enhance overall security measures within the districts.
Patrol and Surveillance: Perform regular patrols of assigned areas, including multi-level buildings and outdoor spaces, while standing or walking for extended periods. Climb stairs frequently to inspect all areas thoroughly.
Incident Response: Respond swiftly to emergencies or incidents, including sprinting short distances if necessary. Use manual dexterity to operate security equipment such as radios, keys, and locks efficiently.
Equipment Handling: Lift and carry equipment or materials weighing up to 50 pounds to assist with security tasks or emergencies. Secure heavy items or assist with moving necessary supplies as part of the role.
Situational Awareness: Utilize strong vision and hearing abilities to monitor surroundings, identify potential security threats, and detect alarms or sounds of distress.
Conflict Resolution: De-escalate stressful or potentially volatile situations with professionalism, patience, and effective communication skills.
Prolonged Alertness: Maintain focus and remain alert throughout long shifts, ensuring the safety and security of the premises.
Emergency Preparedness: Assist in evacuations or other emergency responses, utilizing physical stamina and agility to support individuals in need.
Reporting and Documentation: Keep accurate and detailed activity logs, documenting all patrols, incidents, and observations during the shift. Prepare comprehensive reports for any incidents ensuring records are clear and precise for review.
Professionalism: Uphold a professional and positive demeanor at all times, representing the company and its clients with integrity and respect. Adhere to legal standards, company policies, and client-specific protocols. Maintain grooming and uniform standards consistently to project a polished and authoritative presence. Exhibit strong interpersonal skills when interacting with the public, clients, and team members, ensuring respectful and courteous communication.