Security Supervisor (Full Time)

MSG Entertainment Holdings•New York City, NY

3d•Onsite

About The Position

The MSG Security Supervisor will be accountable for providing an exceptional guest experience throughout MSG’s venues as it relates to event or building security. This role will focus on partnering within Venues, and across functions, to get work done through others in a fast-paced and dynamic environment. Success in this role is demonstrated by creating a safe and secure environment without sacrificing an exceptional guest experience, committing to continuous learning and development, and achieving business results. The MSG Security Supervisor will report into the MSG Security Manager.

Requirements

3+ years’ supervisory experience (preferred union experience) in the security, law enforcement, or military field, and preferably have knowledge of events, sports, and theatre operations within an entertainment venue.
Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization
Demonstrated experience completing reports and documenting staff performance is essential
Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship, adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
Demonstrated experience coaching, mentoring and developing staff to perform at high levels and holding team accountable for achieving business goals and objectives .
Comfortable with managing conflict and responding to customer problems with a sense of urgency
Ability to demonstrate success in managing multiple tasks while under tight deadlines
Demonstrated experience in some or all of the following areas: guard force scheduling and management, conducting security advances, training security officers, responding to security emergencies, physical security project management, crowd management and writing security policy.
Must be willing to travel to other locations as needed.
Ability to work a flexible schedule including nights, overnights, split days off, work weekends and holidays in a 24 X 7 environment.
General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required.
May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors
Must be able to work within an environment with loud noises and everchanging visuals.
Ability to stand and walk for extended periods of time
Ability to climb stairs as required for patrol routes
Ability to lift, carry, push, or pull objects up to 20 pounds
Ability to run or move quickly in response to emergencies
Ability to bend, kneel, crouch, or reach during inspections or incident response
Adequate vision (with or without corrective lenses), including: Night or low-light visibility
Adequate hearing to perceive alarms, radio communication, and emergency signals
Ability to work in various weather conditions (heat, cold, rain, etc.) during outdoor patrols/stationed assignments
Ability to remain alert and physically responsive for long, sometimes monotonous, shift
Ability to restrain or detain individuals when permitted and necessary for safety
Ability to respond to high-stress or physically demanding situations (emergencies, evacuations.)

Nice To Haves

Previous security experience , prior service as a non-commissioned officer in the U.S. military responsible for leading small units, training, and managing others would be ideal.
Candidates who have completed a minimum of 60 credit hours of college-level coursework ( representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

Responsibilities

Accountable for daily supervision and leadership of building and event security officers.
Lead and develop front line colleagues ensuring employees are engaged, upbeat, and capable of delivering exceptional guest experiences in a safe and secure environment.
Ability to work collaboratively with other departments to achieve company objectives, especially in emergency situations and times of crisis.
Ensure that all security officers are aware of their post and assignment responsibilities.
Ensure all security officers are in proper uniform and are utilizing their mobile phones or other electronic devices for non-security related matters.
Assess, train, evaluate, and coach front line colleagues utilizing previous experience and company provided programs.
Responsible for various administration items such as scheduling, invoices, incident reports, daily reports, and documentation logs.
Responsible for ensuring that security office space and equipment is prepared to support security operations.
Works with adjacent teams to address maintenance, custodial, and facility issues and improvements.
Addresses customer concerns, feedback and suggestions in a timely and efficient manner
May be tasked with managing or supporting additional security programs that facilitate security operations such as equipment inventory, conducting security advances and walkthroughs for visiting VIP’s, improving team processes, completing long term projects, and representing security leadership to other internal teams.
Supervision of Security Operations Center Staff and Building Security officers on occasion.
Communicate with and coordinate security matters with the SOC including request for video surveillance or other request for assistance as needed
Collaborate with other MSG Departments including Building Security, Guest Services, Production and Building Operations to ensure all personnel are working together to ensure a safe and secure environment.