Security Supervisor (PM Shift)

Loews Hotels

77d

About The Position

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses. Job Specific Supervises activities of all Security Office, Employee Entrance and Patrol Officer operations as outlined in the Standards of Performance Manual for Security Officers Performs Security Department training related activities Thoroughly understands all Hotel Emergency Response Procedures and assists in the coordination of all emergency response activities.

Requirements

• Associates Degree or equivalent.
• Excellent observation, communication, guest service and report writing skills.
• Minimum three + years previous Security supervisory experience in large convention hotel.
• Possess, Class 'D' Security license and CPR and First Aid certification, or ability to obtain.
• Ability to speak, read and write English fluently.
• Able to work a flexible schedule, including weekends and holidays.

Responsibilities

• Supervises activities of all Security Office, Employee Entrance and Patrol Officer operations.
• Performs Security Department training related activities.
• Thoroughly understands all Hotel Emergency Response Procedures and assists in the coordination of all emergency response activities.
• Oversees access control activities at all facility employee entrances.
• Ensures maintenance of visitor sign-in/out logs and issuance of temporary passes to visitors/vendors.
• Oversees inspection of all packages entering and exiting through facility employee entrances.
• Denies access to or removal of unauthorized materials.
• Oversees verification that all materials leaving facilities are accompanied by a completed, signed package removal pass.
• Confiscates and turns over to management all materials not properly authorized.
• Maintains signature lists of Management personnel authorized to sign package removal passes.
• Supervises/Patrols front of house, back of house and exterior hotel areas.
• Reports any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor.
• Prepares necessary maintenance requests for safety related maintenance requirements.
• Supervises/Monitors CCTV cameras, radio communications, and Fire Control Computers.
• Documents all security related issues and assistance provided in appropriate Security reports.
• Oversees lost and found activities in accordance with hotel policies.
• Enforces hotel rules/regulations in accordance with Employee Manual and hotel policy.
• Monitors and ensures compliance to hotel key control policies by all employees.
• Interacts with guests in a courteous and professional manner.
• Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence.
• Investigates breaches in security and guest and employee accidents.
• Questions witnesses to incidents, examines incident scenes, gathers evidence/data.
• Performs lock interrogation operations whenever necessary as part of departmental incident investigation.
• Assists in periodic locker/wardrobe bag inspections.
• Assists Director in performance of periodic safety and security inspections.
• Works closely with LHUSE Risk Manager to identify areas of potential loss/liability.
• Assists Director and Risk Manager in development of loss prevention procedures/policies.
• Completes all daily reports in accordance with the Safety Security Manual.
• May operate departmental vehicles to include electric personnel transport vehicles, pick up trucks, bicycles.
• May assist in the distribution of employee paychecks.
• May assist in obtaining materials from Storeroom areas during non-operating hours.
• Ensures that all after hour storeroom entries are documented.
• Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies.
• Answers department phone lines in prompt and courteous manner.

Benefits

• Paid parental leave.
• 401K matching.
• Travel benefits.
• Opportunities for ongoing learning and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees