Security Supervisor (Director of Security-DHS title)

VIP Community Services • New York City, NY

69d • $58,000 - $58,000

About The Position

Under the supervision of the Director of Program Operations, the position is responsible for the daily oversight of the subcontracted/vendor security, staff, clients, and property. This includes training, scheduling, and monitoring for regulatory requirements. The role involves conducting daily observations of the security operations to ensure compliance with the contracted services, ensuring that all security guards are on their assigned posts, dressed in uniform, and engaging staff and clients appropriately. Additionally, the position requires ensuring that all security providing services have an active license and that all documents are maintained in a critical binder. The individual will log all incidents, complete appropriate reports, and escalate incidents to DHS and VIP Community Services as necessary. The role also involves ensuring that all clients, staff, and visitors sign in and out of the building in compliance with FDNY codes, reporting any incidents or compliance issues to the DPO and Program Director, and maintaining excellent working relationships with all clients, staff, and vendors. Participation in training, workshops, and educational programs is also required, along with conducting rounds as requested by Security Guards.

Requirements

• High School Diploma or Equivalency with customer service experience in a restaurant and/or in the shelter system.
• CPR/First Aide or can be hired with the condition of obtaining within 30 days.
• Ability to work a flexible schedule and work shifts associated with a department that operates 24 hours per day, 365 days per year.
• Excellent verbal and written communication skills.
• Ability to speak/write the English language.

Responsibilities

• Conduct daily observations of the security operations to ensure compliance with the contracted services.
• Ensure that all security guards are on their assigned posts, dressed in uniform and engaging staff and clients appropriately.
• Ensure that all security providing services have an active license and all documents are in critical binder.
• Ensure that all incidents are logged, and the appropriate reports completed as well as all incidents escalated as appropriate to DHS, and VIP Community Services.
• Ensure that all security assigned for the shift are present, and time of arrival documented.
• Take the lead on all issues pertaining to the clients to ensure de-escalation without incident when possible.
• Ensure that all clients, staff, and visitors sign in and out of the building in compliance with FDNY codes.
• Report any incidents or lack of compliance to the DPO and the Program Director immediately including (staff hurt onsite, and issues with clients).
• Maintain excellent working relationships with all clients, staff, vendors, etc.
• Participate in training, workshops and/or educational programs as assigned or indicated.
• Perform all other duties as assigned by the Director of Program Operations or designee.
• Ensure rounds are conducted at request frequently by Security Guards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Heavy and Civil Engineering Construction
• Education Level: High school or GED
• Number of Employees: 251-500 employees