American Security Programs-posted about 1 year ago
$47,528 - $47,528/Yr
Full-time • Mid Level
Los Angeles, CA
Administrative and Support Services

The Security Site Supervisor is responsible for supervising and coordinating the delivery of quality security services to an assigned customer. This role acts as a liaison between customers, Operation Managers, and security officers, ensuring effective communication and service delivery. The supervisor will oversee site staff, providing coaching, recognition, and discipline as needed, while maintaining a focus on exceptional customer service and adherence to company policies.

  • Supervise and coordinate the delivery of quality services to an assigned customer.
  • Act as a liaison between customers, Operation Managers, and security officers.
  • Provide coaching, recognition, and discipline to site staff within approved empowerment range.
  • Enforce contract standards and administer site safety programs.
  • Utilize scheduling and billing software to produce necessary reports for effective business management.
  • Handle crisis situations at the client site calmly and efficiently.
  • Display exceptional customer service and communication skills.
  • Ensure compliance with company policies as outlined in handbooks and executive memos.
  • Must be at least 21 years of age with a high school diploma or equivalent.
  • Must have supervisory experience.
  • Possess effective written and oral communication and interpersonal skills.
  • Must successfully complete a background investigation and drug screen as a condition of employment.
  • Have intermediate computer skills to operate innovative, wireless technology at client-specific sites.
  • Experience in security services or facility management.
  • Knowledge of state and local licensing requirements for security personnel.
  • Medical, dental, and vision coverage.
  • Life insurance.
  • Retirement plan.
  • Employee assistance programs.
  • Company discounts and perks.
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