Security Site Supervisor (Hospitality)

Extrity Services • Cincinnati, OH

13d

About The Position

As the Site Supervisor at Extrity Services, you will be instrumental in leading and overseeing traffic control professionals. Your contribution will be pivotal in enhancing team performance, ensuring service excellence, and upholding Extrity Services' commitment to security and professionalism.

Requirements

• Proven leadership experience managing a team in a security context
• Strong operational knowledge of hospitality security procedures, access control, and emergency response
• Excellent communication skills across teams, clients, guests, and stakeholders
• Proactive approach to assessing and mitigating security risks in a hospitality environment
• Dedication to exceptional service delivery and guest satisfaction
• Integrity and consistency in policy enforcement and team management
• Ability to stay organized and problem-solve in real-time for all situations
• Experience with client and guest relationship management, maintaining clear and professional communication
• Skilled in motivating and inspiring team members to maintain high morale and performance
• Ability to conduct regular pulse-checks with staff to understand team dynamics and resolve concerns proactively

Responsibilities

• Supervise and lead a hospitality security team, ensuring full training, motivation, and SOP compliance
• Conduct regular team briefings to share operational updates and procedural changes
• Ensure daily checks of security equipment, access points, and guest safety measures are completed and logged with full compliance
• Oversee shift operations to ensure adherence to patrol schedules, guest service protocols, and incident response procedures
• Maintain 100% compliance with key control, access management, and reporting systems
• Submit timely incident reports within 24 hours of event occurrence
• Conduct monthly performance reviews and report findings to leadership
• Maintain rapid response communication during active incidents, with under two-minute escalation times
• Address all client / guest complaints or concerns within 48 hours
• Fill in for uncovered shifts when no alternative is available
• Participate in interviewing, hiring, coaching, and if necessary, disciplinary actions for staff

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 51-100 employees