Security Site Supervisor

Allied UniversalGlens Falls, NY
1d$19

About The Position

Allied Universal® is hiring a Security Site Supervisor. The Security Site Supervisor will supervise and coordinate the delivery of quality services to an assigned customer. The Security Site Supervisor will act as a liaison between customers, Security Account Managers and security officers. They will supervise site staff and provide coaching, recognition and discipline within approved empowerment range. Monday - Friday 7am - 3pm $19.19 / houry Must have a valid driver's license

Requirements

  • High school diploma or equivalent
  • Must be able to pass any State-required training or other qualifications for licensing
  • Must be able to pass a state licensing test if driving a company-owned or client-provided vehicle
  • Must possess, or be able to obtain within 60 days of hire. Cardiopulmonary Resuscitation (CPOR) certification (training will be provided)
  • Must possess one or more of the following: Associate's degree or higher in Criminal Justice Military service, corrections, or law enforcement experience
  • Minimum of two years verifiable and successful supervisory experience in security-related industry
  • Proficient in computers and productivity software
  • Ability to monitor surveillance and alarm response
  • Exceptional customer service skills
  • Excellent oral and written communication skills
  • Capacity to multi-task, to work under pressure, and to think through a problem before making a decision
  • Ability to efficiently handle crisis situations at the client site
  • Able to utilize scheduling and billing software to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management
  • Must have a valid driver's license

Nice To Haves

  • Customer Service Experience in a multitasking work environment
  • Data center experience

Responsibilities

  • Manage daily site operations; coordinate and/or conduct site-specific on-the-job training, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards
  • Outline task and responsibilities for all security officer and lead/supervisory roles
  • Ensure that all Post Orders and Operating Procedures are followed and updated as required
  • Ensure compliance with First/CPR/AED training requirements
  • Conduct Root Cause Analysis as needed and coordinate with client on-site investigations
  • Perform access control and visitor management audits on a daily basis
  • Create and update Access Control Clearances as needed
  • Complete daily site audits and compile monthly site reports in SharePoint
  • Plan, schedule, coordinate, and present basic and site-specific training based on monthly/quarterly training calendar or as requested by National Training Manager
  • Provide information briefings and training sessions in response to Client or Security Account Manager requests
  • Maintain technical proficiency in assigned area by reviewing policies and procedures for all client locations
  • Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
  • Maintain confidentiality of all information and data
  • Review all 40 Hour on-the-job and skills testing results for all new hires to ensure proper training has been conducted
  • Ensure compliance with all Job Safety Analysis and Safety Orientation requirements for all client locations
  • Conduct daily patrol tour reviews
  • Conduct quarterly door checks and badge audits
  • Communicate staffing needs to Security Account Manager; assist recruiters in identifying, interviewing, and hiring quality candidates
  • Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
  • Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
  • Utilize WinTeam for scheduling, and to produce reports (such as Scheduling Activity Report) that require interpretation and action for effective business management

Benefits

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company’s 401(k)plan, subject to eligibility requirements
  • Seven holidays annually paid at time and a half, if worked
  • 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.
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