Security Shift Supervisor

Securitas Security Services • Jonesboro, AR

166d

About The Position

Ideal candidate should be able to stand on feet for long periods of time, walk up and down stairs, attend safety meetings, present and implement program policy changes to the Security Director, update post orders, input payroll, conduct quarterly security team meetings with Officers for policy changes, maintain a weekly schedule with security team members, and lead by example.
ESSENTIAL FUNCTIONS
Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.
Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.
Assists in the submission of payroll and personnel information to the company as designated.
In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.
Prepares, files, and submits various reports as required.
Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.
May perform the duties of a Security Officer in accord with post orders and company policy.
Education/Experience: High School Diploma or G.E.D. and 2 years of related experience, or an an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred.

Requirements

• Must be able to stand on feet for long periods of time
• Must be able to walk up and down stairs
• Must be able to attend safety meetings
• Must be able to present and implement program policy changes to the Security Director
• Must be able to update post orders
• Must be able to input payroll
• Must be able to conduct quarterly security team meetings with Officers for policy changes
• Must be able to maintain a weekly schedule with security team members
• Must be able to lead by example
• High School Diploma or G.E.D.
• 2 years of related experience, or an an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers
• Knowledge of security operations with an emphasis on patrol, inspection and response services
• Knowledge of supervisory practices and procedures
• Ability to provide positive direction and motivate performance
• Understanding of a variety of security and safety devices and controls
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form
• Ability to track and maintain schedule assignments
• Ability to be an effective team member
• Ability to maintain professional composure when dealing with unusual circumstances
• Courteous telephone manner
• Ability to adapt to various sites and changes in post procedures
• Ability to write routine correspondence, including logs and reports
• Good organizational skills
• Strong customer service and results orientation
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures
• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements
• Directing and disciplining staff in a positive manner
• May be required to work overtime without advance notice
• Required ability to handle multiple tasks concurrently
• Keyboarding, basic computer usage, and operating controls
• Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others
• Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain
• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling
• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds
• Close vision, distance vision, and ability to adjust focus
• Regular use of vehicle for the performance of duties

Nice To Haves

• Minimum 2 years of experience in retail preferred

Responsibilities

• Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s)
• Acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed
• Notifies proper authorities and client in emergency situations
• Coaches and disciplines personnel as appropriate
• Meets personally with employees and documents coaching and disciplinary actions
• Trains Security Officers and other company personnel
• Reviews post orders and other details of assignments with subordinates
• Assists in the submission of payroll and personnel information to the company as designated
• Ensures adequate coverage of all posts and positions
• Prepares, files, and submits various reports as required
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service
• Carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations
• May perform the duties of a Security Officer in accord with post orders and company policy

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work
• Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees